Review of 521 Biscuits & Waffles

Food was great. We had biscuit with egg and cheese. Did not have a reaction. Different places say everything is gluten free but their website and restaurant do not make it really clear. We saw other review noting the same thing. Given how sensitive I am, I really prefer that kind of confirmation. Why not make it super clear so we don't have to confirm? It would save the employees from having to answer the same questions repeatedly and would be one place where we didn't have to be 'that customer'. I've had so many reactions from restaurants that we only go places that are all GF or very, very explicit about their protocols. Without this app's reviews we wouldn't have gone.

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Hey Lynn,

Yes, you hit on something we talk about all the time. We don't advertise GF because there is a stigma with GF food. I have no issues with gluten and that is partially why I bought the restaurant. The food was as good or better than any "normal" establishment. Still, the business was failing 1 year ago when we bought it. We think our GF community will appreciate us and find us. We also need the non GF community to help keep the doors open. It's a tough balance because people often get picky when it comes to how they spend their money and to be honest I can't blame them. Before we bought this place we tried many GF establishments to compare products and I wouldn't be happy spending my hard earned money with many of them.

Now, we also had to retrain our front of house staff to understand that many people have a lot at stake by just going out to eat so respect their questions and concerns. Have empathy, patience and try to understand where they are coming from.

Appreciate your comment Lynn. This helps to make us better!!!