Gluten Free at Pei Wei

384 ratings
Gluten Free Menu, Soy Sauce, Kid Friendly, Chinese + 5 more
User profile picture thumbnail
Celiac
2 days ago

The food was relatively good but the server was not very knowledgeable about gf. They also only had 7 gf options on the menu out of over 45. Three of which were salads

User profile picture thumbnail
Celiac
1 week ago
Not celiac friendly

Ok, I have given them multiple chances, but this is now the 3rd time I've gotten glutened at this location. GM swore he was retraining staff but that's clearly not the case or their staff really doesn't care. We even triple checked with the staff this time and I found noodles strands mixed in. They clearly don't grasp the severity.

User profile picture thumbnail
Celiac
1 week ago
Celiac friendly

I have been here several times and enjoy the sweet and sour chicken and original chicken. There are other choices as well. Yummy

User profile picture thumbnail
2 weeks ago

The staff is either uninformed or does not take gf seriously. The woman taking my order needing confirmation with another employee about gluten free. They brought me out the wrong food but called it what I had ordered. I’ve eaten at other Pei Weis many times so I knew the difference and asked for my order. Another employee brought out the same plate of food and again misnamed it. I repeated what I had ordered, gf pei wei original with shrimp. The plate of food I was brought for the third time was brown, as in contained soy sauce, not gf. The employee called it gf but I was too skeptical and disgusted with the ordeal by then (my kids had finished their meals) I left. Never had a problem at a Pei Wei before. Disappointing.

User profile picture thumbnail
Celiac
3 weeks ago
Celiac friendly

Never have had a problem with Gluten here.

User profile picture thumbnail
Celiac
4 weeks ago
Not celiac friendly

Got a non GF meal. Sick as hell next day. Management did nothing. Please never eat here if celiac !

User profile picture thumbnail
Not celiac
4 weeks ago

They were able to make gluten free fried rice and gluten free Pei Wei Spicy Chicken. The menu has a "can be prepared gluten-free" icon shown on the items that it applies to. To make my chicken breaded, they tossed it in potato starch before putting it in the pan. Very light, crunchy, and all-around tasty!

User profile picture thumbnail
Celiac
1 month ago
Not celiac friendly

My celiac daughter got sick after eating here.

User profile picture thumbnail
Celiac
1 month ago
Not celiac friendly

I went here and got a gluten free salad and told them I’m celiac and they said “oh yes of course!” And I got sick within 15 minutes.

User profile picture thumbnail
Not celiac
1 month ago

Went to Pei Wei tonight. 3 people were in front of us. When we got to place our order, they guy left and started clearing tables. After about 5 minutes, the carry out guy asked is if we were ready. Unbelievable! I am giving it 2 stars because I they offer gluten free options.

User profile picture thumbnail
Celiac
1 month ago
Not celiac friendly

I haven't been in about 3 months, due to my order being wrong 8 times in a row. Two of the times they were not gluten free, I could tell immediately by the texture that they were not and I was originally argued with by the staff until the kitchen confirmed what I knew. The manager was very rude and unhelpful. When I called corprate they were very nice and concerned and gave me $10 off my next meal. The next time I went was the last because they messed my order up again, and I always order the second thing and I just got tired of the fight. I never had any trouble the previous 3 years I'd been going. Anyways they do have gluten free food, it's just up to you if you think it's worth the risk.

User profile picture thumbnail
2 months ago

This has been my go to restaurant for gluten free for a couple of years. Always felt safe eating here,until two days ago. I ordered the GF sweet and sour chicken as usual. For some reason I felt uneasy about the food when it came, even asked the waitress if she was sure it was gluten free and was assured that it was. Well, it wasn't. I've been glutened big time and have two weeks of misery to look forward to. I won't be going back.

User profile picture thumbnail
Celiac
2 months ago

GF Pei Wei original chicken is good.

User profile picture thumbnail
2 months ago

their gluten free spicy chicken is my favorite. i used to eat it even before i went GF.

User profile picture thumbnail
Celiac
2 months ago

Got very sick,ordered GF chicken as listed on the menu. When the server brought my food i ask for clarification if it was gluten free and she sort of shrugged it off. Was sick for days and super confused.

User profile picture thumbnail
Celiac
2 months ago

The gluten free portions are much smaller than the same non-gluten free items.

User profile picture thumbnail
Celiac
2 months ago
Celiac friendly

My daughter loves the gluten free sweet and sour chicken. Never been sick. A family favorite!

User profile picture thumbnail
Celiac
2 months ago
Not celiac friendly

I’ve gotten very very sick from this location and have found other things mixed in with my meal that we’re not on the gluten free menu

User profile picture thumbnail
Celiac
2 months ago
Not celiac friendly

Found non gluten noodle in rice. Chicken was also breaded.

User profile picture thumbnail
Celiac
2 months ago
Celiac friendly

Asked for gluten free pei wei chicken. It took an extra 15 minutes, but worth it to know it was prepared separately. It also tested gluten free with my Nima sensor. And the food was delicious!

User profile picture thumbnail
Celiac
3 months ago

I went in to eat lunch with my family. Ordered the Gluten Free sweet and sour chicken told them that I was Celiac. Got my food. 5 bites in I was glutened. Very disappointed. Not the first time Pei Wei cross contaminated my food. I was sick for 2 weeks.

User profile picture thumbnail
Celiac
3 months ago
Celiac friendly

Gluten free sweet and sour chicken! Gluten free soy sauce!

User profile picture thumbnail
Celiac
3 months ago
Not celiac friendly

They have only 2 items that gluten free, which is sweet & sour and Pei Wei original. The chicken seems to coat with lightly flour, which we don’t know if it gluten free flour. They said they have gluten free soy sauce but can’t make gluten fried rice. They said they can only make fried rice with only no sauce at all. So, basically rice mix with veggies in the wok. Then don’t said that you have gluten free soy sauce. Luckily, my son said he can eat the sweet &sour. The taste wasn’t bad but the steam vegetable that come with order was very old. One of the broccoli and black mold on it. Not impressed and disappointed.

User profile picture thumbnail
Celiac
3 months ago

My go to, fast food restaurant. I can't remember the last time I had an issue here. Something about wok coming must keep cross contamination issues down.

User profile picture thumbnail
Celiac
3 months ago
Not celiac friendly

last two times that I ate here, I got sick. It is delicious :( gf spicy chicken with brown rice

User profile picture thumbnail
Celiac
3 months ago

Gluten free items are indicated on main menu with symbol or you can ask for GF dedicated menu behind cash register. Very limited menu but great food. Very friendly and helpful staff, who went the extra step to make sure my food was prepared in a clear wok.

User profile picture thumbnail
Celiac
3 months ago
Celiac friendly

We have been eating here regularly since we moved back to Utah seven months ago. Except for one time, we have eaten there without any problem and I am very severe in my symptoms. The night I got sick there was a brand new kid there. He tried he just didn’t quite know what he was doing. But when the manager is there he always handles things wonderfully!

User profile picture thumbnail
Celiac
3 months ago
Not celiac friendly

Although the staff seemed knowledgeable my order was completely wrong

User profile picture thumbnail
Celiac
3 months ago
Celiac friendly

LOVE THIS PLACE! My non gf boyfriend and I come here almost everyday and I have never gotten sick once. They manager (vanna) even had the kitchen make me a personal size lettuce wrap with no sauce and then added gf soy sauce for me! They are so knowledgeable and helpful. This is the only Pei Wei we go to because of the great staff here!

User profile picture thumbnail
Celiac
3 months ago
Celiac friendly

The gluten free menu has maybe 5 choices

User profile picture thumbnail
Not celiac
3 months ago

My husband and I were going to this location for a while and the staff were super kind and helpful. Even the guys who cook waved when we came in because they knew us :) They always made my fried rice with gluten free soy sauce but when we went one day, the girl at the counter said they couldn’t anymore because the manager said “No” I asked to speak to the manager and she came right out and said they can make me rice and give me a packet of gluten free soy sauce to stir it in myself due to “corporate not wanting them to waste time opening each small packet for customers with special requests while it’s busy and risk backing up the other customers orders” When she said this I looked around and we were the only ones in line and about 5 others who were in the restaurant eating already. She said they can “do me a favor this one time” but no longer. I guess so much for customer service. Sad because the actual staff was great and the food always great, but this nasty manager ruined it. By the way, every other Pei Wei in Jacksonville has never had a problem making me fried rice with gluten free soy sauce and has always taken the extra time to open the little packets no matter how many other people there were :) Continuing to love Pei Wei....just NOT this location due to the nasty manager

User profile picture thumbnail
Celiac
3 months ago

I ordered online and selected the gluten allergy option. When I picked up, the staff were extremely confused about what the gluten allergy meant on the receipt. Asked to talk to the manager to make sure food was prepared correctly and he wasn’t any more reassuring. He wasn’t even sure which food options on their menu were gluten free, which seemed strange. In the end, I didn’t feel confident to try o my food and gave it to my non celiac family members to eat.

User profile picture thumbnail
Celiac
3 months ago

Had the spicy chicken. Didnt expect it to be deep fried, but it was good and no issues. In fairness, I did take a glutengo pill before eating.

User profile picture thumbnail
Celiac
3 months ago
Celiac friendly

Right on the menu it specifies what items are gluten free and which ones can be changed to gluten free. When we ordered the cashier confirmed our needs and that gluten free items are prepared separately. Everything was delicious!

User profile picture thumbnail
3 months ago
Celiac friendly

They have amazing Alford with options for pretty much any food allergy. They have GF and vegetarian options.

User profile picture thumbnail
Celiac
4 months ago
Celiac friendly

Ordered sweet and sour chicken with white rice. The cashier said that in order for the dish to be gluten free i could only have white rice with it, plus it would take a little while longer than normal because they had to make sure it was safe for me to eat :) i appreciate that! Makes me feel a bit safer :)

User profile picture thumbnail
Not celiac
4 months ago

OMG when I was in college I thought Pei Wei was the JAM!!!! I don't know if it's that my flavor profile is much more complex, or if they just sold out. Anywho, my hunt continues for top GF GF Asian in town.

User profile picture thumbnail
Celiac
4 months ago
Celiac friendly

The staff is very helpful with helping you order GF food. My favorite food is the sweet and sour chicken. Totally worth going

User profile picture thumbnail
Celiac
4 months ago
Celiac friendly

7-13-2018, great gluten free meal. Ordered the original spicy chicken. Took an extra 5 minutes to cook gluten-free. It was worth the wait. 6-28-2018, Went to eat there for the second time because the first was so successful. I ordered the same as last time but this time I was told that my food would take 40-45 minutes to make because they had to clean out a wok and the cooks don't stop to do that when they are busy. The server told me that I was better off to take my chances with an uncleaned wok. I passed and went to look for another place to eat. I doubt management would like the service I got today. Between 2 and 3 of MSP C Terminal. Have a few GF choices. I had the original spicy chicken. Takes extra time to make the GF dish (5-8 min, worth wait). Ask for the GF (Gold) soy sauce.

User profile picture thumbnail
4 months ago
Not celiac friendly

Really good food for cheap, however I was contaminated by the sweet and spicy shrimp. In addition to my celiac triggered response my family suffered from food poisoning for days after eating here. No only is this unsafe for celiac but everyone.

User profile picture thumbnail
Celiac
4 months ago
Not celiac friendly

I am trying to rate this one star. My husband and my son have gotten gluten here on two separate occasions. I wouldn't eat here if you have Celiac Diease.

User profile picture thumbnail
4 months ago

This location has really gone down hill in the last year or so. Dont even bother...

User profile picture thumbnail
Celiac
4 months ago
Not celiac friendly

Spoke to three different staff members when we ordered, and still got extremely sick. No, thank you!

User profile picture thumbnail
Celiac
4 months ago

They have a dedicated gluten free menu but I always get sick eating at any PEI WEI. This location has been very unprofessional and unclean in the past.

User profile picture thumbnail
Celiac
4 months ago

Food was descent. Didn't seem to be exposed to gluten but did see two of the three cooks eating from several customers plates and then continuing with the cooking without changing their gloves. My husbands General Tso's chicken was overdone with crushed red pepper to the point of it being inedible. I think I'd prefer to try a different location in the future.

User profile picture thumbnail
Celiac
4 months ago

Will NEVER come back here. We waited 30 min plus for our to go order to just find out they were out of shrimp. The lady kept saying she called my name right after I placed the order but I was standing at the counter the whole time so had she called my name I would’ve heard her. 4 other people had been waiting 15 min plus longer than we did. They kept saying how busy they were. But had 5 sets of couples in dining area, all already had their orders and 5 total in the TO GO area. They cooks kept calling out they just ran out of something or was fixing to run out of something. I have Celiac Disease so cant eat gluten and was about to cancel my order because of how disorganized the cooks were made me very nervous. If I could give negative stars I would give this place negative 5.

User profile picture thumbnail
Celiac
5 months ago
Not celiac friendly

Found a gluten-containing noodle in my gluten-free food. I was very clear about needing my order to be made in clean pans and also clear that I had celiac, not just a dietary preference.

User profile picture thumbnail
Celiac
5 months ago
Not celiac friendly

I ordered Sweet & Sour Chicken, starting it needed to be gluten free. The person taking orders really had no clue what I was asking her. What I got did not appear to be GF and my receipt had no indication that it was supposed to be GF. Not wanting to end up with problems, I ended up letting my wife have it. As she ate it, she said I had made the right decision, and that she didn't think it was GF. I'd be very careful here, or avoid it altogether.

User profile picture thumbnail
Celiac
5 months ago

They have my favorite sweet and sour chicken, I have never had a allergic reaction to their food.

User profile picture thumbnail
Celiac
5 months ago
Celiac friendly

Typically don’t get sick from the g-free menu. However the last time I went I got sick. Just ask them to be extra careful and change their gloves if you’re celiac.

Gluten Free Features
  • Gluten Free Menu
  • Soy Sauce
Categories
  • Asian
  • Chinese
  • Japanese
  • Kid Friendly
  • Lunch
  • Restaurant
  • Takeout
photo
photo
I was told they changed their protocol and now use clean oil and clean corn starch when told celiac or wheat allergy
Spicy chicken and brown rice with extra vegetables
Gluten free spring roll
Gf sweet and sour chicken
They told me it was potato starch breading! This is the peiwei original with chicken.
Sweet and sour Shrimp!!
photo
Sweet and sour shrimp
Spicy Pei Wei Stir Fry!
photo
Spicey Shrimp with GF soy sauce
GF soy sauce available upon request!
GF menu as of 08/07/15
GF menu. Just ask the cashier. I enjoyed the chicken salad rolls, spicy chicken and edamame.
GF spicy chicken from the GF menu
GF spring rolls. They have GF soy sauce packets.
photo
photo
Sweet and sour chicken with rice noodles
Gluten free spicy chicken
Gluten free sweet and sour chicken