Gluten-Free at Buffalo Wild Wings
Restaurant
The BW3 in waukesha, Wisconsin was great. The manager came out and talk to my son. They had a separate fry for fries and did a separate area for the grilled chicken. wings .
Yea-this is a big NO from me. They had an allergen menu-but it really was uncertain. The hostess said everything was GF but the Asian sauces, the waitress said only the salad would be GF (but even the allergen menu said that had gluten) The allergen menu showed almost all the sauces were GF, but the wings get battered-so you would be putting a GF sauce on a gluten drenched wing. Weird. I got nachos and guacamole that were TERRIBLE, and baked chicken tenders that were literally the worst things I’ve ever eaten. NEVER AGAIN.
We ordered off the Allergen menu -the ultimate nachos were listed as having no gluten. My husband is now spending all night in the bathroom sick as a dog. He usually does not have this severe of a reaction for mild cross contamination. Based on this reaction I don’t think their allergen menu is accurate at all.
I’ve never had a problem at bdubs before this time! I usually get the same thing (naked tenders with fries and medium sauce) unfortunately I decided to branch out and try the dirty dubs tots. Though on the website they claim to be gluten free I was sick as a DOG. It may have just been a bad case of cross con but I’d be careful of the tots in general. (I also noticed on the website they have a limited time baked tots that contain gluten which they may be subbing out for now)
I ordered the naked wings. Only got 3 wings which were very dry and tasteless not to mention expensive. I did get sick from eating them. The restaurant on Gratiot and 23 Mile in Chesterfield is a poorly run restaurant. Will not ever go back.
Don’t go here. They tried to refuse service to me. Then I spoke to the manager and helped them figure out how to serve me properly. They missed up my meal. My husband is finished eating and still haven’t gotten my food.
Ordered the regular wings for takeout since they are naturally gluten-free. Instead they gave me boneless 'wing' that are breaded. Add to that, I waited 30 minutes past my scheduled pick up time just to get a messed up order. Poorly ran joint is an understatement. They can't be trusted.
They said they had some GF wings but the cross contamination made me wish I never tried this place!!! Food and drinks aren’t all that good and service even worse!!! Made all arrangements ahead for a birthday and unfortunately nothing was set… all I can say is GF or not mark this place off your list.
I finally had to stop eating here when I got sick from cross contamination. I wish they had a dedicated fryer for the regular wings and fries. I miss their wingsš¢
I don’t understand the reviews that say this place is safe. I’m reading their Allergen & Preparation guide right now, and the reviews are not in alignment with their published information. Per the guide:
“Normal kitchen operations often involve shared cooking, preparation areas and tools; for that reason the possibility and risk exists for allergen-containing food items to come in contact with other food products. FOR EXAMPLE: • We do not use separate fryers; due to this use of shared fryers there is the potential for allergen cross-contact between fried foods. • Our Traditional, Boneless and Cauliflower Wings are fried then sauced or seasoned in the same bowls. • We grill many items that contain allergens, therefore cross-contact may occur during the grilling process. Buffalo Wild Wings® has received allergen information from our approved manufacturers and does not guarantee its accuracy other than as compiled. It is possible that ingredient changes and substitutions may occur due to the differences in regional suppliers, recipe revisions and/or preparation techniques. Some menu offerings may vary by restaurant and may not be available at all locations; test products, test recipes, limited time offers, or regional items may not be included.”
Additionally, the traditional wings are explicitly marked as may contain gluten. You can find all this information in their guide here:
https://assets.ctfassets.net/l5fkpck1mwg3/1rRuomqbvPDYwYaFhZofwf/25dca91ae706467538f11ae74a1b5997/2024_BWW_1296650_Allergen___Preparation_Guide_FINAL.pdf
I have celiac and am very sensitive to cross contamination. I have eaten at Buffalo Wind Wings before in Idaho and have never gotten sick, but this location did cross contamination me and got me sick.
No gluten free menu as disclosed and waitress had to ask manager about anything gluten free. Did not even offer a gluten free bun. Huge disappointment
This location does not have GF wings. They offer grilled chicken strips. They do fry their fries separately
Dined in with friends and we all got bone-in wings. Food was definitely cross contaminated and did make me sick.
They have an allergen menu listing all of the allergens plus anything cross contaminated. All fried food would be cross contaminated but I did get the naked tenders, which are grilled, and then a side salad. The good runner brought mine out first and was wearing gloves. The waitress was very helpful.
I haven't been here yet, but I have been t o the chain safely before. I just had a very encouraging phone call with an employee who was well-versed in best practices to avoid cross contamination. In short, the traditional wings can be fried in a gluten free fryer, and while the fries are technically gluten free, tots are a better choice as they are not put in bins that might also have held (non gf) onion rings.
Manager came out to verify I knew the risks of cross contamination, what items were made in their dedicated fryer, and brought us the companies allergy list to verify what items did not contain any gluten.
Not celiac safe
If I could award zero stars I would. It claims to offer GF food but then fry’s and or grills all the food in common fryers or grills and so nothing can be gluten free
Was told by our server that they did not have any GF options. If celiac then not to order. Thanks for the honesty.
They are very nice here and provided us with their allergen menu, unfortunately they don’t use separate fryers or do anything to avoid cross contamination so, while we were excited to get wings, upon arrival we were disappointed to learn that my wife would be unable to eat anything despite the prior reviews indicating that there would be safe products.
The waitress assured me that they take allergies very seriously and that the traditional wings were fried separately so they were gluten free. They also said that the kitchen will change gloves and toss the wings in a separate bowl. I was able to look up what sauces were gluten free on their website. My wings came out marked as an allergy order. They were delicious and I had no reaction. Very nice experience especially for being in an airport. Shared frier so no gf fries or chips.
Ordered takeout - first time eating at this location. server on the phone was very helpful and knowledgeable. Unfortunately, the food was lackluster. I got naked tenders and two were oddly half sized. The French fries were disappointing. Cold and weirdly chewy. It seemed to be about half the amount of fries I normally receive inside the restaurant. The takeaway server was arguing with a customer on the phone about French fries when I arrived. This chain has been a lifesaver in our travels. This location might not be good, though.
The manager was very knowledgeable about gluten, wheat, and cross-contamination. They even brought out a comprehensive book to ensure what I ordered was safe. I was able to get the naked chicken tenders with Parmesan garlic sauce and carrots with celery it was good and safe. However, they informed me that they don't have designated fryers, so celiac individuals should be cautious. They can't promise that cross-contamination won't occur. I initially thought the nachos were safe, but they are not, as the white corn flour chips are fried in the same oil as everything else. Overall, the staff was well-informed and took precautions by changing gloves and washing everything. I haven't felt sick, and usually, I react immediately.
I have tried this place 2x. The 1st time I walked out after 15 minutes of waiting for a server to come when they would go to all the tables around us, even newly seated tables. The 2nd time I ordered pick up & the food was cold plus the fries were stale like they had been sitting there for awhile. Not to mention that I ordered GF options & still got sick.
So they have ice cream which is GF and they have fries that I have there and I saw a chicken tender’s breading on my tray of fries.š«¢
Great G.F. options
If you go be sure to review the company’s nutrition guide as many items contain gluten as well as some sauces. You can’t go wrong with the cob salad. I asked that they change gloves prior to making mine since that have salads with croutons.
Make sure you double check with the location you want to dine at before going. Every location prepares their food differently. This is the only one in town that has a separate fryer for their fries. They will make the traditional wings in the fry fryer when requested. Never had an issue eating here.
Buffalo Chicken Salads are available with grilled chicken as a substitute. Fryers aren’t dedicated so options are super limited, but if you’re craving buffalo chicken like me, this will work.
Server was really great with GF precautions and double checked the bacon just in case. BWW has all their allergen and preparation info on their site, it’s very thorough as well!
No gluten free options in menu. Everything is prepared in shared kitchen and company will not guarantee gluten free due to cross contamination risk.
Their online menu offers a few gluten-free options, but we were told there was nothing our Celiac child could eat safely. The chef was unwilling to make anything separately (baked or in a clean pan). So we had to leave.
Sat down only to find out they cross-contaminate. We were thankful for their honesty and left to find somewhere else.
They have dedicated fryers I have successfully ate there multiple times
It’s been a few years and I have to update my review. Risk of cross contamination is high and I’ve been glutened here before. There’s better options, especially for the prices.
Awesome service Madison! Dedicated frier…WHAT?!?! This made my day…bone-in wings (Traditional Buffalo sauce) with carrots, celery, ranch and blue cheese. Wings were delicious, hot out-of-the-frier, and absolutely the best. It is so difficult to find wings from a dedicated frier! Holidaily beer topped off my lunch and I enjoyed watching Iowa State Cyclones win. Plan to be back for more incredible wings, beer and service.
Hey…went back today (Wednesday) and was told…by a different person…that they have no dedicated friers. No wonder I was reacting! So incredibly disappointed…how difficult is it? Either it’s a dedicated frier or not. It’s not that difficult! Geez š š š
This location is one of the only ones that will cater to my son’s celiac needs. You can get bone-in wings and fries/tots. You have to ask them to do the fries and tots in the wing fryer. The only thing they do in this fryer is the traditional wings. You need to be vocal but my son has never gotten sick here. Julia (bar side) is amazing and will go back and talk to the kitchen staff personally to vocalize needs. This is the only BWW we feel safe eating at.
I’ve gotten the loaded tots and nachos a few times now without issues
On calling - Traditional wings, boneless breaded wings, as well as fries all share same oil and fryer. Really sad to hear this.
Caution: Waitress was not knowledgable about gluten free menu. I asked if there was a GF menu and she said there wasn't really one (there is online) and that the only things GF are the tortilla chips, wings and fries. She said there is a dedicated fryer but in the end, I got the wrong wings which resulted in me eating gluten. She really didn't seem all that concerned or like she cared.
The only wings that are GF are the TRADITIONAL wings (not even the cauliflower wings). They are in a separate fryer. The fries also have a GF fryer.
Be cautious going here.
There is no dedicated fryer. They will bake the traditional wings to ensure there’s no cross contamination but this takes much longer than frying them so be prepared for the wait.
My waitress was very knowledgeable about gluten allergies. She made sure both my wings, and fries were in a dedicated fryer. She even brought me the allergy menu to make sure the sauces were safe.
Spoke with waitress and let her know I'm celiac. So I ordered salad with dressing on side, hold croutons.
Ordered a side of tater tots plain.
My plates came back perfect. My tots were even labeled gluten allergy.
Couldnt have felt safer. Will return.
Had the nachos with no reaction! Asked cooks to change gloves. Allergy info online about each menu item
Not at all celiac safe and cross contamination nightmare. Can eat a salad.
This place is NOT celiac friendly! No gf menu, very limited options and the staff is mostly clueless about gf
Went for dinner last night, I have eaten at many other Buffalo wild wings with no issue, but was informed that all of their fryers share a common pool for oil so it is not safe for cross-contamination
I had a good experience there. The waitress was not super aware at first but they have an ‘allergy’ menu and I was able to choose food from that safely. They have a dedicated fryer.
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