This place is usually quick and the staff is nice. I eaten here a few times since my diagnosis. The guidance regarding what does and does not have gluten in it seems to change constantly. They tell me it is based on the supplier of the item. I have never been sick after eating here, but I would stick with whole ingredients for your poke bowl only. They do not appear to take any extra measures to avoid cross contamination.
**Update**
This place used to be almost completely Gluten-Free (just the Krab and Soy Sauce Packets), but as of now... that has changed. Thanks to the wonderful staff for let me know that they changed management, and the new boss is ordering from different sources. Because of this their Spicy Mayo is no longer Gluten Free, and that may only be the start of their decline. They also used to allow the purchase of individual scoops, but now they only allow a 4 scoop minimum, at $4 more than you would pay for the same amount of scoops alongside a bowl. (The 2 scoop bowl is $14.50, individual scoops are $2.50, and 4 scoops is $14). The numbers don't add up. I'm really bummed. This has been my favorite Poke place for a while, but I'm losing faith in it's commitment to keeping people like me safe. This is all on the buyer, and high level management. The staff has always been friendly and professional.
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I started coming here a little over 2 years ago. I was informed by both the employees, and the management that all of the sauces were made using gluten-free soy sauce. The only thing in the house that is not gluten-free, is their artificial Krab/Surimi and the individual soy sauce packets.
Since this discovery, I've eaten here many times, and have never had a adverse reaction. That includes eating their eel musubi, with a oyster sauce. Sooooo good.
I was officially diagnosed celiac in 2015.