NOT CELIAC FRIENDLY AT ALL, PERIOD!!! If I could pick 0 stars, I soooo would! The BOH manager/head chef brought the allergen menu to me & they still f'ed it up!!! They have the fries listed on the GF menu well, when cooked in the SAME OIL as FRIED CHICKEN, they're no longer Gluten Free! The hostesses, there were 2 girls up front, BOTH said they had never had anyone ask for the Allergen Menu before! My burger patty, yay!, came with fries which aren't GF, but because my 86 y/o Gma w stage 6 Dementia was with me, I had to eat like 1/2 the patty & still feel like poo tonight! WORST EXPERIENCE @ A CHAIN W A GF MENU IN 10 YEARS!!!
My favorite thing to get here is the grilled chicken breast and a side of fries for around $11. I have never felt sick from eating here, and the food has always been good. They also have other sides that my family members with celiac/gluten sensitivity enjoy, including the grilled vegetables. Applebee’s has become a place that I can rely on for a filling, safe meal.
The "gluten free menu" consisted of a binder filled with tables that had columns for multiple different food allergies. You have to find your item, and then trace over and find the columns that correspond with your allergy. None of the prices are listed in the binder. I suppose this would be helpful for someone with multiple food allergies, but as a newly diagnosed Celiac, this was an overwhelming and cumbersome system.
"As America’s Favorite Neighbor, the health and safety of our guests are top priorities at Applebee’s. As part of our commitment to you, we provide the most current allergen information available from our food suppliers on eight common allergens plus gluten and added monosodium glutamate (MSG), so that our guests with food allergies can make informed food selections. Please be aware that during normal kitchen operations involving shared cooking and preparation areas, including common fryer oil, the possibility exists for food items to come in contact with other food products. Due to these circumstances, we are unable to guarantee that any menu item can be completely free of allergens."
— Not very
— Not Much
— Below Average
I have not been this sick in a long time. I ordered a steak with potatoes and broccoli which are all listed gluten sensitive which I know doesn't mean gluten free but those items being gluten free generally anyway I figured I should be safe. My steak was overcooked then I was sick all night, it's now 4 PM the next day and I still am. When I told the waitress to let the kitchen know that I'm gluten free, she said what's that. I said what do you mean and she said educate me I've never heard of that before. I should have left right then
The staff was not knowledgeable about gluten at all, our waitress didn’t even know what it was. I’ve eaten at other locations and have been able to eat the fries and chips. But at this location they told us their oil had gluten in it. I ordered a lettuce wrapped burger and had mashed potatoes as my side. The lettuce was not good so I had to just eat the meat patty and toppings with a fork. I ended up getting very sick after eating at this location.
Have gone in twice. The first time was great, manager came and talked to me about my order and was great with making sure the staff took precautions with my meal. The second time however, ordering something that should be super simple to keep gluten free, I got glutened. Obviously depends on who is working on how much they care about dietary restrictions and allergens. I won’t chance it again.
I have eaten here several times. I have become sick only a couple times, however the last time I got food from here I literally found a piece of penne pasta in my my mashed potatoes. So...that was beyond disappointing. I did end up with a DH reaction that went away quickly, so I am thankful it wasn’t an all out sickness episode.
Terrible. Would not bring me a baked potato at 3:30 because they don’t serve until 4. I ordered chips and salsa and she knew I could have no gluten. I double checked they were not fried in same friers as gluten and she said, “oh yes it is.” So I cancelled and watched my family eat since they already ordered. The waitress also gave me red wine when I ordered white. The show on TV was a vet show which was showing a dog having a fat tick removed from it’s fur. Overall....terrible experience and Applebee’s is not ok for celiacs.
Saturday January 5th 2020. Waitress had to confirm that they could do gluten free since cooks were new. Got sick before leaving after dinner. Manager didnt come to speak to us as we requested prior to ordering. Should have known better.
They have a “Gluten Sensitive” mark by food not made with gluten containing ingredients, but staff confirmed on two separate occasions that there is no dedicated space on the grill for GF and no dedicated fryer. Food is great here, if you’re not Celiac.
They do have a spot on the menu that designates gluten sensitive. Unfortunately the server was not even aware of it. She even asked another server and they brought me out the allergy book that’s about 50 pages. They don’t have a designated fire or a designated prep area. I did ask them to take care and prepping my mail and they said they would.
Oct 11, 2019 Late dinner. Many gluten sensitive menu options listed on the regular menu. The food was prepared to avoid cross-contamination and I did not get sick. The food quality and service was poor for an Applebee, independent of the gluten issue.
Have taken my celiac daughter here multiple times over the past 3 years and she has never been sick. She has only tried a couple items (grilled chicken breast, nachos, loaded mashed potatoes, loaded baked potato, yogurt with strawberries, and the hot fudge sundae shooter). They have an allergen menu on the electronic kiosk at the table where you can see all the gluten free items. There are a lot of options! I always ask that they change gloves and clean surface before fixing her meal.
If you look at the menu they say what products are for “gluten sensitive” individuals. I won’t bother eating here again. I was eating plain tortilla chips and started having a reaction. Server also told me they have a shared fryer, so even though they’re wings don’t have gluten, you won’t be able to eat them anyway.
The menu showed meals that were gluten free though the server didn’t seem to know anything about the menu. I ordered a chicken and strawberry salad and a mango smoothie both of which should be naturally gluten free. The salad was nice however I was definitely glutened as very poorly later that day. Restaurant is also very dated and needs a refurbishment
Deserves a Zero rating. Completely unknowledgeable. I actually called this location in advance to ask if they had a GF menu and I was told “yes.” I arrive with a party of nine people and I was handed a nutrition/allergen guide. We left and went to the Red Lobster a couple blocks away and had great success. No improvement since the last review.
No gluten-free menu. But the staff had a list with all meals that are not containing gluten. The selection is very limited. Some salads and Salmon. Our two daughters (both celiac) went for some salads. Those were delicious and the girls stood healthy.
New menu does not offer many options for GF eating. While the main dish may be listed as GF, the included side dish may not be. Was not allowed to substitue side. Staff was unknowledable of ingredients. Also I was concerned with cross contamination. The is not a great place for a person with Celiac disease. Additional Comments : Silverware was dirty with food stuck to it and the bathrooms were dirty.
Though our server had no knowledge of gluten in their menu items, there were informed and caring staff people available. The menu was on an easy-to-use tablet. My food was delivered hot and delicious. Most importantly, I did not get sick.
This Applebees has an amazing on site manager that has a family member with Celiac! He sat at our table, brought an allergy guide, and told me he would ensure the kitchen space was cleaned and wiped down. I would definitely recommend this Aoplebees for Celiac gluten-free-ers!
Unfortunately, I wouldn't recommend for any celiacs. Only been once but even after ordering off the gf menu and explaining to the server, still had a major reaction to the burger... Likely not everyone's experience but eat with caution :)
The manager came to our table and showed me the allergen list, which was super helpful. There weren't a ton of options but there were a decent amount, and the waitress was super helpful in checking to make sure various things (eg hash browns) were legit gf. I ended up deciding to order a burger without the bun and she was able to change a few things up for me. They said they had separate utensils and things in the kitchen and everyone seemed to know what they were talking about and how to ask the right questions. Food was pretty good - not stellar, but good, exactly the quality I would expect from Applebee's - perfectly adequate and much better than the granola bar I had brought as a back up.
I have very severe celiac and after speaking with the manager and explaining my concerns and her promise to make sure they knew and followed their allergy alert procedures, I felt safe eating here. They offer an allergen menu hard copy and digital (most up to date). I had the bourbon street chicken and shrimp with loaded mash potatoes and a side Caesar salad without croutons that was very good. They are a 3 manager location, Colene, Jim and Antonio and all 3 are pretty knowledgeable.
Staff had zero idea what Gluten is, told me nothing on the menu is safe. Manager and server were rude when I asked and just slammed a binder down for me to look. Which is fine however you don’t need to treat me rudely.
They have a allergens menu but at least 80% of their stuff have wheat in it and the staff isn’t knowledgeable about celiac. It stinks when I go out to eat with my friends and they get half off appetizers when all of those contain wheat (also boneless wings are 1/2 off but gluten free bone-in wings are not)
We called first and the person on the phone said yes definitely we have gf items. When we got there and told the waitress she got the mgr and she brought a folder with every food item they have so she could see if what I wanted was gf. Wow. So out of the way. I had small steak and stuffed potato with broccoli. Very good. It’s been 6hrs and no bad reaction. So excited!
Traveling throughout the country remember this every salad is made frona back bar that has been cross contaminated. They have maybe two items that can actually be made safely. BUT they are never the best route for celiac. Aviod too many other place to go.
Very knowledgeable staff. After ordering from the GF menu the waiter came back out to let me know that the food we ordered would be cross contaminated. So we ordered stakes and salads. Very very knowledgeable!
Their allergen binder is extremely hard to use, but my server knew what was gf and wasn’t off the back of his hand. He made sure the kitchen staff knew they had a gf order on their hands. The food was ok but I didn’t get sick afterwards.