I ate at the Grand Rapids Applebee's last night. The service was great, but their gluten free meals are not safe for people with Celiac Disease. I was feeling sick before I left the restaurant and was really sick by the time I got home.
Very limited gluten free options. Started to actually like the beef verde nachos (I think thats what they called it?) but then they changed from shredded beef to some sort of nasty beef- ground I think but chewy weird texture. Service the last few times has been really slow. I don't see any reason to go back. Even my gluten eating friends don't go there anymore.
I inquired whether their fries shared a fryer with gluten items, such as chicken tenders. Waitress came back and told me her manager told her to inform me that fryers typically “kill” allergens in the hot oil and even gave me examples such as peanut allergies, fish allergies, and gluten. I was horrified. Don’t EVER trust this restaurant if you have celiac disease or gluten intolerance.
I ORDERED THE RIBS AND IT TOOK 30 MINUTES FOR THEM TO REALIZE THAT THEY DONT HAVE RIBS BECAUSE THEY RAN OUT!!! SO I HAD TO GET THE SMALL RIBS APPARENTLY THAT WAS AVAILABLE . THEY WERE SO BAD THEY TASTED LIKE CARDBOARD WITH BONES AND I ASKED FOR A SIDE SALAD AND I CLARIFIED THE FACT THAT I COULDNT HAVE RANCH AND WHAT DOES SHE BRING ME RANCH AND THATS NOT ALL THEY RAN OUT OF UTENSILS AND NAPKINS AND HALF THE FOOD IN THE RESTAURANT. AFTER 2 HOURS I DECIDED THAT WAS MY FIRST AND LAST APPLEBEES TRIP !
I ate here just last month and had a good experience... The fryer is a shared fryer so idk why anyone would order chips there so definitely steer clear of those. The waitress even asked if I had celiacs or was just intolerant. I got ribs, salad and veggie.
My favorite thing to get here is the grilled chicken breast and a side of fries for around $11. I have never felt sick from eating here, and the food has always been good. They also have other sides that my family members with celiac/gluten sensitivity enjoy, including the grilled vegetables. Applebee’s has become a place that I can rely on for a filling, safe meal.
Terrible service despite the fact that it never got busy. My daughter's food came out with french fries (cross contaminated) even though it was supposed to get green beans. My meal had a hunk of fried breading on the side of the plate from someone else's food. They did have an allergen menu but it does not take into account things like the cross contaminated fries.
I've been here several times before and never had a problem before 5/13/2018 . I usually have Bar-B-Q Riblets with fries and Coleslaw all are listed as GF in their allergen free lists. I always tell my server that i am GF and have Celiac Disease. The wait staff always told me they would let the kitchen know. Last night our waitress seemed to be clueless., she went to her manager, who came to our table. He was extremely rude and informed me that the kitchen would not watch out for gluten coming near my food and nothing would be done to treat my food in any way different than "normal kitchen foodcare". My food came out without the fries, coleslaw, and cold, at the same time as my side salad which had croutons.My partner and I were speechless and very angry.
sorry Applebee's. decided to give you another chance.no improvement in menu. at least the server was willing to check for us but gf menu not really accurate . double check it all. we did get a bunless burger with a side salad.kids menu very poor.
Never again! They have a very hard to read allergy menu. Items that they say are safe on menu, are not. Everything is fried in same fryer. Different staff contradicting each other. Didn’t know what was safe. I’ve been told before they used a dedicated fryer. They do not.
Last night I ordered the salsa verde nachos for curbside pickup & told them I’m gluten free when I ordered. The gm came out to the car & said they’re not gf. I told him that they’re on the gf menu, as are the fries that I order. He said they don’t have a separate fryer. It’s all cooked in the same fryer. I’ve gotten sick the other times I’ve ordered but assumed I was glutened someplace else or from home since they’re on the gf menu & the person in charge those nights would come over & talk with me before ordering. I’m hoping the gm is wrong & that I’ve gotten sick a different way. I’ll be calling cooperate on Monday.
they have an excellent allergen list that is very c omprehensive. being celiac and lactose intolerant nattows down my options. their staff was exceptional in helping me stay safe. it was Easter Sunday, they were crazy busy, they took the time to get it right . these guys were awsome.
Management seems very attentive to the urgency of Celiac requirements. Some staff also very attentive while others a bit less so stay diligent, making sure the waitstaff understands. We had no problems ordering but options understandably limited. Had a tasty grilled chicken, steamed broccoli and mashed potatoes. Chips are merely warmed in the store so the chips and salsa were tasty, and safe, as well.
Awful. I got super sick. Please please please don’t go here if you have CD! You will 100% get sick. The staff isn’t knowledgeable about gluten free at all. I got a salad and had croutons on it and told me to just pick them out.
Not very many gluten free options here. Was given an allergy menu but many of the things listed as not having gluten are not really gluten free (French fries, nachos, and anything else fried as they don’t have a dedicated fryer). Wait staff was nice and tried to be very accommodating of my allergy.
This was a unique experience for us. There was no gluten-free menu, or marked menu items, but the manager sat down with us and an allergens binder, and went over the safe-to-eat menu items with us. He was very friendly, very helpful, and went out of his way to make us feel comfortable eating here. If you eat here, ask for Jason (the manager).
Said they had a GF menu. Manager came out with a binder that I couldn’t look at. Steak isn’t even safe. Only two options available and I had to sub my side. Although manager was friendly and they said it was flagged allergy I ended up having an attack. I will avoid in the future.
Overall the food is cooked well and tastes delicious. They don’t have a GF menu. They just have the Giant file for allergens tat doesn’t even include the newer items. If you don’t have hours to figure out what you want, you can just stick to the basics and be fine. I didn’t get sick from cross contamination but the staff didn’t seem to know much about GF either so it might have just been luck.
Their Chicken tortilla soup and Chicken Caprese salad are gluten free, amongst others. Applebee's also has a designated allergen book for you to choose what you are craving and what they offer gluten free/vegetarian/ vegan on their menu. So exited, thank you Applebee's! :)
We ate at an Applebee's last summer and I did well there. There were several options for me. This time, even the steaks were not gluten-free. And the waiter couldn't tell me if they could be cooked in a gluten-free manner. I was offered a burger with no bun or a salad without croutons. I wasn't impressed.
I have had mixed experiences with Applebees, but having Celiac, a couple bad experiences is enough for me and sadly I won't be returning any time soon. I ordered off the gluten free menu and asked all the typical prep questions and still got sick.
There is a very, very small selection of what they call GF on their menu. It isn’t very good, and every time I eat here I get sick. I no longer trust the place at all.
Although they did have a detailed binder, I would not consider this place celiac friendly. No dedicated friers and when asked about certain things, the answer was "we are not up to celiac standards". Salads can be a safe bet most of the time, but they have one that was celiac friendly. I did eat that one salad, modified slightly, and am ok so far. I just don't consider it celiac friendly if I have to work real hard to find something to eat.
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"As America’s Favorite Neighbor, the health and safety of our guests are top priorities at Applebee’s. Our commitment to you is to provide the most current allergen information available from our food suppliers. The menu items listed on this page are not prepared with gluten or made with ingredients that contain gluten when prepared according to the standard recipe. Please be aware that during normal kitchen operations involving shared cooking and preparation areas, including common fryer oil, the possibility exists for food items to come in contact with other food products. Due to these circumstances, we are unable to guarantee that any menu item can be completely free of allergens."