Had to give 1star but they deserve No stars!!! The worst ever. They didn't even have steak!!!! ????? Everything we ask for they didn't have, or didn't make it until after 4pm. No GF menu just the binder with really nothing available.
Celiacs avoid ALL Applebees. Their nationwide website promotes their gluten-free options, but one location's failure disqualifies all locations. If we were not with people we had invited (here due to their website info), we would have left when the hostess said they did not have gluten free-my wife insisted they did and they did find and allergen list, but cross contamination had its worst effect on my wife that she has experienced in months.
I'm not usually a big fan of chain restaurants due to staff not usually paying attention to allergy needs, but I had an incredible experience. I had forgotten to ask for a gluten free menu when I walked in, but when we got to the table I mentioned I had an allergy. The hostess went and got the manager, who brought me a binder of all of the foods they serve (was very updated), and what type of allergens you may find in them. It was a little hard to operate, but was very in depth. Our waitress even ensured I didn't have any questions before ordering and made a note that my food preparation be handled differently as to not cross contaminate. I always worry about getting ill, but I felt perfectly fine after. I was very pleased with how knowledgeable the staff was, and how wonderful they were taking care of me while I dined out with my family.
I visited Applebee's with my celiac daughter. The waitress (I believe her name was Kerra) was very knowledgeable about celiac and went through the menu options with us. She ensured the kitchen staff was aware of our needs and told them to clean the cooking surface and keep our food separate from gluten. The manager was notified and he stopped by to visit us to make sure our needs were met. Overall it was a stress-free experience.
Ordered a burger on a bed of lettuce, telling them I had Celiac and cannot have any bun at all. It still arrived on a bun. Sent it back to kitchen and they made a new burger, but served it on lettuce on the same plate covered in crumbs from the bun. Left extremely disappointed.
I asked if they had a gf menu and I was handed the binder. It's difficult to read and figure out what is actually gf? Once the waitress came back to take our order I said I was really confused as what I could actually eat because I had celiac. She said well that's why we give you the binder . When it came around to take my order I decided to pass. All I wanted was a salad but I did not feel safe eating here. Come on Applebees you should have a gf menu!
No gluten free menu, just a book of allergens. This book was brought to me by a manager who made it clear that the establishment is not responsible for any cross contamination. He said that the dedicated gluten free fryer would sometimes be used for fish and chips when the place got very busy. At least he was honest. As a person with Celiac disease this will be a restaurant I will have to avoid.
This is more a criticism of the chain rather than this particular location, but I wish they'd print an actual gf menu rather than have the giant, difficult to navigate binder. That said, they do have a few appetizers that are gf. I had the nachos, and they were tasty and generously sized. Staff was friendly and attentive.
*** Please write honest reviews so others have up to date information on choices*** Annoying allergen book so it takes forever to order. Very limited options. Staff is not knowledgeable. The last time I took my child, who got mac n cheese, I asked for no mushrooms but got them anyways, took one bite of my chicken when he needed to go to the bathroom, again, and when we got back to the table the mac n cheese had been scooped into my food because two full plates of food and a full plate of yogurt gave the bus boy the impression that we had left... got a new plate still with mushrooms, ate, paid full price, tipped and left.
Unfortunately I don't feel they make it particularly easy to dine at their restaurant if you are trying to eat GF. Granted they will bring you the allergy binder but as far as making recommendations the staff are either not trained or not very interested.
I would never rate them a 5, they have the most unorganized way of a notebook to cross reference the menu vs a GF menu. It takes forever to order. The food was tasty but beware of cross contamination
They have an appetizer Salsa Verde Nachos they claim is gluten free. I do not have celiac but seem to get gerd and other digestive problems if I eat gluten. But these nachos were da bomb. hint; order them with some shredded lettuce and sour cream! delicious
Has a gluten free and allergen menu.
I went here to eat the other day with my boyfriend and was nervous. I looked at the allergen list and found a rack of ribs gf. I was so excited. The fries are also gluten free here too. We explained that How I can't have gluten and the first rack came out with coleslaw and I was throughly disappointed. I requested again for my order with the "gluten allergy" and it came out. IT WAS SO GOOD!!! I had a full rack of ribs, fries and steamed broccoli. I had enough after for two more meals. I will honestly come back and get these ribs again!!! Also saw on the allergen list that vanilla, strawberry and chocolate shakes were gluten free but didn't try one. I would recommend to others.
Do not have a gf menu but a list of allergens that does not consider cross-contamination at all!!! They say their fries do not contain gluten while they are fried in same oil as onion rings !!! So nothing can be considered gf because of that And not that many choices...
They have a separate menu dedicated for gluten and wheat sensitivities (as well as other food allergens), but the store manager will tell you straight out that it's possible to have gluten get in your food with its preparation. I've been burned here. Avoid it if you can.
Very limited options, difficult to decipher allergen menu, uninformed wait staff and after all the education and double checking.. still ended up contaminated. FYI- the allergen menu lists some items as free of wheat (salsa chips, French fries, etc.) but they are fried with wheat. Won't be going back!
We ate lunch at the Applebee's in Flint, Michigan. There are six of us, but only four have celiac disease. The single allergy menu that was given to us was very hard to read. It listed every item on the regular menu, and if an allergen was present, it was marked with an X. It did not indicate that many items, such as the fries and the chips, are cooked in shared oil, and are not actually gluten free. The staff did not seem to understand why we were so concerned about contamination, and did not have the answers to our questions readily available. The service was slow, even though the restaurant was not crowded at all. The music was loud, and the TVs were everywhere and very distracting. Although the food was good, we are very nervous that we might get sick from this trip. Perhaps it is just this particular Applebee's that isn't optimal for people with celiac disease, but safe to say we will not be eating at any Applebee's again unless we receive word that they have improved a significant amount.
It was almost impossible to find anything gluten free and dairy free. They have an allergy menu, but the fries are marked gluten free even though they are done in a fryer with other things. Baked potatoes are rolled in butter before baking. The one good thing was a knowledgeable waitress.
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"As America’s Favorite Neighbor, the health and safety of our guests are top priorities at Applebee’s. Our commitment to you is to provide the most current allergen information available from our food suppliers. The menu items listed on this page are not prepared with gluten or made with ingredients that contain gluten when prepared according to the standard recipe. Please be aware that during normal kitchen operations involving shared cooking and preparation areas, including common fryer oil, the possibility exists for food items to come in contact with other food products. Due to these circumstances, we are unable to guarantee that any menu item can be completely free of allergens."