Pros: For those that do not have Celiac, or gluten sensitivity, their food is delicious. Employees are polite and helpful. Fine for those who are just choosing to eat gluten-free as a preference. Cons: On my second visit to this location, we observed a male employee prepare a stuffed pita (NOT gluten free) over the open containers of available ingredient choices. He was taking the spoon out of the filling/ingredient item and stuffing it inside of the pita and then back in the filling item. Crumbs were falling into the food. Even if an employee were to change out the spoons for someone with Celiac, the individual fillings are already contaminated. The employees do take precautions if you let them know you have Celiac or gluten sensitivities, but the food is definitely not safe due to the cross-contamination issues.