Ordered through door dash. Called the restaurant to reiterate which items should be gluten free. When the order arrived, nothing was labeled (ordered some items that were GF and some that were not) and we were missing half of our order. Contacted the restaurant and they said they would send a replacement order. A couple hours passed and we never got the replacement order. Contacted the restaurant a few more times and they couldn't tell us what was going on. Terrible customer service.
We were in the area for a show at the United Center. This place was so good that we not only ate dinner there before the show but we also came back for a late night snack after the show. The staff here is incredible. They make you feel at home with your affliction to gluten and not like a burden (what a breath of fresh air!). I tried everything from Al Pastor to Mango Chutney tacos. Basically, tacos are all on for us. As long as they know you are GF, they will modify as necessary (for example grill instead of fry, etc.). They have 3 house sauces that are used in their taco recipes. Only one of them is off limits. Oh and fries are done in a dedicated fryer — rejoice! I can’t wait to go back and nosh on some more Big & Little’s deliciousness.
Very nice staff! When I went (end of March 2018) they did NOT have gluten free buns at this location so no burger for me. That was a bummer but their fries are dedicated gluten free though! I got the short rib tacos and they were delicious!! I want to go to the other locations to try their burgers.
staff was knowledgeable. He was worried about cross contamination and explained that tongs that touch corn tortillas may occasionally touch flour. I just asked him to wash the tongs and took a risk. It paid off as I did not get sick and had some delicious tacos. Communicate with the staff and you should be golden.
Big and Little's tacos rock. They are fully aware of what gluten is and which sauces have gluten in them. Making your food gluten free. There is also a dedicated fryer, so I get to have fries. Which happen to rock as well. My only complaint is they don't yet have GF buns. The staff is always helpful and friendly.