Not only was the service poor, but my Celiac kiddo got super sick. We explained the needs and they assured us that everything was safe. Burger arrived with GF bun and French fries. Asked again to confirm it was all safe and got an eye roll and “I’ll check.” Now I’m walking around NYC with kid who needs a bathroom every 5 minutes.
My experience at this restaurant was abysmal. I ordered take out with a group of ten and somehow the waiter only put in half of our order even after I asked him to read it back to me. We then had to go back two more times after they said our order was ready because they had forgotten various items. I explicitly said I had celiac disease and asked to avoid cross contamination. I got a turkey burger on a gluten free bun. The waiter told me multiple times I would be fine but of course I got extremely sick. This restaurant was incredibly disappointing and I would NOT recommend.
Was really looking forward to visiting after reading reviews. Unfortunately, the dedicated GF fryer was broken. Burger was decent. Not a lot of choices. Burgers and fries only GF items. Will try somewhere else on my next visit to NYC.
One of my favorite restaurants here in the city! The gluten free food is of the best quality, and I have never had an issue. The staff is incredibly knowledgeable, and their menu is extensive! Thank you!
Muy buenas hamburguesas con papas fritas!!
great food. they have a dedicated fryer for fries. gf buns for burgers. my daughter also had a milkshake which was gf. server seemed very knowledgeable.
Loved our dinner here. Dedicated fryer for fries and sweet potato fries. Gluten free buns and lots of options. I’m gluten and dairy free and loved this. Server was great!
Super good food and very knowledgeable staff in regards to gluten free. They even put a sticker on plate that says "allergy". Fast service too. Highly recommend!
Good food but bad service!
fantastic burger, great taste, fries are cooked in a dedicated fryer with nothing else so gluten free for Ceoliac disease. would highly recommend. staff really friendly and helpful
Great gluten free buns. Fries are cross contaminated, but burgers are so delicious and large that I didn't feel I was missing out!!
Excellent burger. Best gf bun I've ever had. Dedicated frier for fries. Plate even had an allergy sticker on it too.
All burgers gf--beef, turkey, veggie and grilled shrimp burger (very good)--gf buns. Several hard cider options.
Excellent food and my waitress, Stazi, was very knowledgable about g-f. Had the delicious burger with a great tasting g-f bun...and best of all was the fries that are cooked in their own fryer. Delicious food and a great atmosphere!
Don't trust the food here if you're very sensitive or celiac. Gluten free buns but the waiter wasn't very helpful and the salad I ordered without croutons had a TON of crouton crumbs mixed in. Could have ruined my day in the city if I hadn't noticed.
Very good could have any burger with gf bun and gf fries
Staff was knowledgeable and helpful. Food was terrific.
It was very noisy and crowded. Waiter was impatient but answered all of our questions. The burger wasn't very good, but the gluten free bun was amazing. The classic fries were in a seperate frier and also tasted good.
Loved my burger (with GF bun) and fries! Nice to be able to get fries - they have a separate fryer.
Great burger and fries(they used a separate fryer)! Our waiter asked if I had an allergy and I let them know I had Celiac. They clearly labeled my plate. We went around 12pm for lunch on New Years Eve and service was super quick and our waiter was very friendly. Definitely recommend!
Very friendly and accommodating. Handle other food allergies at the table as well. Good burgers and fries.
Good food! Great burgers and salads. We have a Gluten/Wheat allergy, and our food was kept safe. We did not get sick. Also one member of our family has a severe Peanut/Tree Nut Allergy. They reassured us no Peanuts, No Nuts. It was great! Fries and grill uses Soy Oil. We were very happy with our dinner. Our waiter, Keith, was very kind, caring, helpful, he spoke with the Chef about our food allergies. The restaurant is a two floor (ground floor and basement levels for seating). Keep in mind it is also a bar and has loud music. It has subway access right to the downstairs dining area and bar until 11:00 pm. Thank you!
Delicious burgers with gluten free bun and the fry's were done in a separate fryer. And when it came out it my plate was marked👍👍👍👍
Food took about 30+ minutes for two cheeseburgers. There was no bacon on my mom's burger like she asked. I got two bites into mine before realizing the bottom bun was not gluten free. They switched the bottom buns of my mom and I. Took 20 minutes to remake my burger. They were not even very good burgers unfortunately. When all was said and done, we were very understanding, and they charged us for everything, including the bacon. Never again!
Dedicated fryer for fries. Burgers were good and the kids enjoyed themselves. Great for celiacs!
Fryer is NOT gf but the server had my back and knew what not to eat! Plate came out with an allergy sticker so I think they have training?
I gave it 3 stars because it was a gluten free meal. The hamburger reminded us of what you get in the cafeteria. It was eat-able but not great.
Good food, knowledgeable staff, dedicated fryer for French fries.
Really good food. The waiter was knowledgable. Our plates were labeled with "allergy" stickers so the cook staff would know. Looking forward to going back.
Great vibe. Good food. Fast service. Kid friendly. They have WiKi sticks for them to play with. No GF hotdog buns but hamburger was good. Dedicated fryer for French fries.
menu isn't marked. they do have GF buns for burgers and sandwiches. the server did verify which items are GF. good food. nice atmosphere.
Definitely recommend. Best GF bun that I have ever had.
Ate there last night , no issues. separate fryer for the French fries too. Will definitely go back.
This place takes 'allergies' seriously. Burgers with GF bun and we asked if they could fry specially cooked fries for my son. They did! Thank you. Happy and will certainly be back. I wish other establishments would follow suit.
I wasn't sure about this place but our server was very knowledgable and told us they take allergies very seriously. I had a salad with shrimp and sweet potato fries. My son had a burger gf and fries. They offered to make the fries celiac friendly as typically they are not gf because of cc in the fryer. When our food came out it had allergy stickers all over it so this definitely made me feel that they got it. Also they had several cider options which was nice! I was impressed and it's reasonably priced.
Got the shrimp burger with gluten free bun! Bards gluten free beer is hard to find typically but they had it!! And the sweet potato fries are gluten free! Very knowledgeable staff
I got a veggie burger with a gluten free bun, it was very good!!
Pretty good selection, although nothing specifically labeled GF. There are GF buns but no dedicated GF fryer so no fries.
Great service. Fries aren't GF but there are other options for sides. The bun was fabulous.
Me and my friend (eats gluten) ordered everything was fine.. Then I got given a gluten burger... The manager didn't apologise and made me feel it was my fault and gave me a lecture! When one of his servers said it was the gluten free meal (only the original server apologised!) spent all night throwing up ruined my night! Never go there again!
Ignore all bad reviews. Literally the best burger I've had in my entire life, even before I knew I had celiac. So good I came back a second time in one weekend--the first time I tried it! I had the onion soup patty melt and asparagus... OMG. Amazing. And my bf had a normal bun and it was falling apart, but my GF bun was delicious, not soggy, and stayed together no problem. Also, the service the first time was just okay, but still cautious about GF! The second time, our server Cory was phenomenal. He was not only knowledgable about GF stuff, but he was a good time and just the right amount of attentive without being annoying. 10/10, would do again.
Was ok for a quick bite but wouldn't return
Gf buns were ok. Not too soggy or falling apart and not too dry. Wish they had more GF options though. A dedicated fryer would have been great.
Good burger but they refused to change the oil for the fries.
I wasn't very hungry, but needed to eat before seeing a Broadway show, so a salad was fine with me. There were other choices, including gf buns for the burgers. My plate came with a sticker attached alerting all to "allergy". It is conveniently located in Rockefeller plaza, but is also very noisy.
Amazing burger and they used a new oil for my fries :)
Burger was tasty, but the GF bun broke apart easily and didn't seem very fresh.
My 11 year old son has celiac. We ordered a cheeseburger on a gf bun and confirmed the fries were in a dedicated fryer. He loved it and had no problems. They told me the buns are toasted in a separate toaster and no bread comes in contact with the grill.
Lots of options, however, the fries are not gluten free but my burger was really good.
The menu is confusing and unclear. The staff don't have a clue about gluten free. The manager actually told me the fries are gluten free but they are fried in same fryer as other wheat products - sometimes. I find these experiences difficult. Get these people off this app.
The staff was knowledgeable about gluten. Great burgers with gluten free buns, plus I was able to have fries with confidence they were in a separate fryer. First time in 5 months since need to be gluten free that had fries! Yummy! Host Vincent went out of his way to make sure that my friends and I who were celebrating our mutual milestone birthday had a fun time along with great food and service. Would recommend to anyone!
They have gluten free buns and they are delicious! You can get any burger but the salad does have croutons and dressing that isn't gluten free but our server was very helpful. He made sure everything came out gluten free. Loved the burger!
I was at Harrah's for a conference and needed to grab a quick dinner. Being gluten and dairy free it was a challenge. However this worked out great. I sat at the bar and ordered the chopped salad and a price of grilled chicken. I ask for no croutons and no cheese. The bar tender immediately ask if I had any allergies and went out back to talk to the cook for me. The salad and chicken were great and I greatly appreciated the help from the bartender.
I was in NY for three days and ate here twice!!! Their burgers were delicious and they have gluten free buns (contain egg), celiac friendly as they are wrapped. I also have a dairy and soy allergy. Had a burger with LTP, bacon and guacamole!! Servers were knowledgeable and took great care of us. Fryer is not dedicated, side items are limited...so...just get a double and eat that giant delicious burger!!!
The food was generally good. Nothing spectacular but it tasted good and came as described. Our server, on the other hand, was amazing! He was very knowledgeable and gave us great information, it helped that he is gluten sensitive as well so he gets it. I had a veggie burger and the spinach dip, which I ate with veggies. Why do you ask? Shouldn't I have eaten it with chips? Nope. The chips are fried in the same fryer as the onion rings, so that was a no go. The server confirmed it for us. Also, he brought us out the list of ingredients f the veggie burger to show us that it was, in fact, gluten free. All in all I would recommend this place. Definitely make reservations via Open Table or you may have a wait. Oh, and there are a good amount of tv screens so you will be set for all sporting events. Hope this helps!
We really enjoyed our meal. Delicious burgers and friendly staff. However, the fries are not GF, so the selection of side items is very limited.
After not having had a burger in 6 months till over a few weeks ago I am now craving what I've missed all this time... Had the classic burger (extra bacon) and it was excellent!! It was accompanied by a Magners cider which was also good!
Great burgers - I had the turkey burger on a gluten free bun. Gluten-free sweet potato fries, but fried in the same oil as regular fries. Gluten-free beer (St. Peter's Sorghum Beer). They also offer a gluten-free milkshake for dessert.
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