We went for a family celebration during dinner rush on a Friday-not my choice. I believe the kitchen staff did what they could, but cross contamination was just about inevitable. The manager was extremely kind, and offered to make it right next time. Despite getting sick, the food is good, and I would consider going back during a low volume time when I know proper care can be more easily given to my order. I think my ratings would be much higher if I could have gone during a slower time for the kitchen staff.
Dined here several times and ordered from the gluten free menu with no issues. Food is reliably good. Waitstaff and manager usually very reassuring about keeping my meal gluten free. Last time I was there the waiter said he had recently completed gluten free training and was happy I was there so he could put his training to use. Very nice to hear and he did a good job!
Had a good experience here. I focused on one item, (plain fish that you could request sauces on the dude which I then decline.... No idea what's in a "sause") and two plain sides. I pick the ones that seem they would be the hardest to screw up, like adding gravy for example, or soy sauce (no soy in sauce, just fermented wheat).
Very nice gluten free menu. I have eaten there many times and have never had a problem with their food. The place has one of the very best creme brulee I have ever tasted! It's definitely not an everyday place because the menu is on the pricey side, but great for a special occasion.
As a sensitive celiac I had no issues here. The food was incredibly delicious. I had the sea bass, mashed potatoes, broccoli, and the flourless chocolate cake. Pretty sure I could eat here every week if it wasn’t so pricy. The staff was knowledgeable and kept my order straight. It’s a great environment if you’re looking for a nicer night out.
Hands down the best GF (celiac friendly!) meal I’ve EVER had. I had their signature drink, sub Tito’s. OMG! ❤️❤️❤️ Dinner was shrimp and scallops. I couldn’t decide on which sauce, so server Terri brought me all of them! It was our anniversary, so we had the flourless brownie thing. I don’t even like sweets, and thought it heavenly. Get it — you will not regret it.
For somewhere with a separate GF menu, I’m really surprised they don’t have any GF bread to bring out for 5 of the 7 people at the table who are GF. Other than that and the small portions, the food was fine but we wouldn’t rush back for anything. I was expecting more after reading reviews here and seeing they had a separate menu, but nice to have a safe option.
Ordered the gf salmon super food salad and told them I was highly allergic to gluten. After a few bites I noticed farro!!!! The kitchen staff didn’t know farro contains gluten!!!!!! This has been on the menu for years!!! Now I get to suffer from their mistake of poor training!! They apologized profusely and a $50 gift card but that won’t help my inflammation and pain!
Excellent experience here! Great service, tasty food, and safe eating even for my sensitive Celiac husband. Their seasonal veggies and their asparagus are individually bagged, so we opted for those since they seemed safer. The waiter was really kind and really informative and patient with us, plus very knowledgeable. It's expensive food, but AMAZINGLY tasty food, and just a great time (especially when you're not getting sick).
My husband has celiacs. We have been to bonefish several times over the last couple of years. This is one of our favorite places to go. Food is good and he never has had any issues eating here.
For a chain restaurant, this one is still a favorite of ours. Have never eaten there and had an issue. Food is always delicious and a plus is it is right beside Target and across from Whole Foods. So I make an evening shipping and dinner. Favorite meal is chicken breast with artichoke hearts and for dessert, a flourless brownie. Staff is knowledgeable and have always been friendly. No separate frier.
A little pricey, but the food was good and the server was knowledgeable. One quirk was that I specified that I needed to be GF due to medical reasons and the server said, "we don't really need to know that". She meant it to mean that the food would be prepared as safe as they could, regardless, but it still seemed strange for her to say it that way.
GF menu is available and the food is simple and should be easy to keep safe. This is where I go when I can’t get out of it (business lunches, out of town visitors, anniversaries). I stick to the lemon salmon and spinach. Have not had any problems.
Separate gluten free menu. They could even modify a shrimp appetizer for my celiac dining needs. Also the server explained they have a dedicated cooking pan for gf items. Hooray! The meal was great and everyone enjoyed their dishes.
Our family dines at Bonefish frequently. The partner /general manager has a sister with celiac so he is very aware of the precautions that need to be taken and why. Excellent choice for eating out for those with celiac in our experiences.
The waiter assured me I would be safe with their gluten free menu and from cross contamination. This was total bullshit. I was sick within 5 minutes of leaving the restaurant. Not celiac friendly at all. Avoid this place.
Love this place!!! The gluten free menu has so many options and the staff is extremely knowledgeable. Their martinis are all gluten free. I go here at least once a month and have been there for years and never gotten sick. Now a days my husband and I just sit at the bar and the bartenders know immediately that we are gluten free for me. If you get their muscles, make sure no bread on side. My suggestion is to get a side of mashed potatoes to pour the muscles sauce over. Their gluten free brownie is the best I have found, somedays I crave just that brownie.
I have Celiac, I also avoid other grains, dairy and eggs. The waiter was wonderful, they quite a few options to choose from, and I could eat completely guilt free. No digestive problems later at all.
I am gluten Intolerant and I also work here and the staff is great about accommodating allergies. They also offer an extensive gluten free menu with excellent dessert options which is something that is hard to find when going out.
I have celiac. This restaurant was wonderful. Very knowledgeable staff. I had the fish and crab special with asparagus and the salad. Would highly recommend.
The last two times I have ordered salad without croutons it has come out with croutons! Once obviously and the other had hidden crumbs after I started eating it?!!! Just recently they are not being attentive. I used to eat here a lot without any issues.
Horrible. There was very little choice for a seafood place. Online they used to even tout having gluten free desert. I ended up with a plate with tiny pile of flavorful mashed potatoes and 4 shrimp and 4 scallops. Tiny meal... Huge check. No desert option. Had better seafood dish at papavinos. Smaller cost.
If you do one thing in your life...get the Chilean seabass from this place! But seriously, it was fantastic. Even my gf, who doesn't love fish, said it was amazing. I got it with chimichuri on the side, just a dab of sauce was enough. GF menu with lots of options. Multiple sauces for the fish are GF and quite a few surf and turf type entrées available.
Great GF options. For being landlocked they have good seafood! They do need to train their wait staff better as the last 2 times we have been here our waiter tried to serve us bread....speaking of which...it would be nice if they had a gf alternative! Never been sick from this location
Have not ever had an issue here. This is one of my go to places. I would recommend asking for no bread as they will give it to you anyways. But their kitchen seems quite clean. As with sauces, I would recommend not doing sauces as there is always a chance.
I have eaten here many times and have had no negative reactions. This is a safe place and I would recommend going here. They have lots of options and they are very polite. Only thing is I would suggest asking for no bread as they will give it to you even if everyone is ordering gluten free.
My husband and I had a 5:15 reservation at the Longwood location today, 1/26/19. We had to walk out due to the service we received. I have celiac disease. I cannot eat gluten for the rest of my life. We came across Bonefish and we’re happy to put this restaurant in our rotation of safe places to eat due to the gluten free menu. Tonight, we received incredibly unprofessional and insensitive service from our server. Upon arrival, the server, without introducing herself, placed a large loaf of bread in front of me. My husband stated “Oh no, she can’t have that...” She gave a very upset and annoyed face and took the bread away in a huff before we could explain why. My husband and I sat there wondering what just happened. A few minutes later she arrived again and literally threw our black napkins at us on the table and asked if we wanted water. I stated to her “I’m sorry we had to say no to the bread but I have celiac disease and cannot eat any kind of gluten. It’s not by choice.” Her response was to laugh and ask us again “So, do you want water?” We felt as though she was not hearing what we were saying as far as the celiac and we lost complete confidence in the service we would receive. We were worried about whether the celiac disease would be communicated to the kitchen. She seemed so annoyed by us. It’s so hard to go out to eat being someone with celiac. When you don’t receive the support from a waiter or waitress, you know that’s your cue to go. So that is what we did. We let the hostess know that we were not going to be staying due to the service we received. She offered for us to speak to the manager but we were so turned off that we opted not to. I am saddened at the fact that Bonefish is now going to be off of our very limited rotation of safe restaurants to eat at. I hope someone speaks to this server about her lack of sensitivity towards someone with a serious food related disease.