Review of Burger & Beer Joint

11025 Pines Blvd, Pembroke Pines, FL 33026

Overall Rating

Review


The food is really good, but I found the service and allergy awareness to be lacking. The few times I've gone the service is insanely slow. The food was good though, so I went back until the last time I went. I ordered a gluten free and dairy free burger and fries, and they delivered a burger that clearly had had cheese on it that someone tried to remove. You could see the bits of cheese on it! I called the manager over -

I think it was the owner. I told him that I had made it clear to the waitress that I had an allergy. He never apologized. He just took the meal and left abruptly and said he'd get me another one. Maybe 45 minutes later I got my meal. The place wasn't even very crowded. My friend was long done with her meal. I was starving and I had to eat fast because my friend had to get going. No apology, and very poor service. We haven't gone back since. I hope that they've improved their service, and I hope they've improved their staff's cross-contamination avoidance techniques. To the owner: I'm grateful that you do make gluten free and allergy friendly food, but if you're going to promote that service, you must be careful!

Celiac friendly?

Yes

Updated 6 years ago

Celiac