Review of Burger Bach

(This review is not strictly about gluten allergies; I have additional food allergies.) I told the waitress my food allergies when I sat down, when I ordered my food (she repeated them back to me), and confirmed with her again after the food was in the system.

The first burger contained allergens that I spotted after I started eating. The waitress removed the burger and did a rush order on another burger. The manager stopped by with the new burger and assured me this burger was allergen-friendly.

After talking, I found out it had been communicated to the manager post-order that I was dairy-free; I had communicated to the waitress that I was gluten-free, egg-free, soy-free, and corn-free. The manager then told me he was supposed to oversee orders with allergen alerts (however, he wasn’t notified until after I received my order), so I’m not sure where the miscommunication happened.

Since I was unsure if my allergens were communicated properly to the kitchen, we asked the manager check the new burger again, although the manager still believed it was allergen-friendly; however, this burger also contained allergens, and he removed it. I left without eating.

I had an allergic reaction, even after I took a Benadryl; unfortunately, one bite was all it took. The manager ultimately comped our meal. He took my contact information and called me the next day to check on me. The manager did all he could to resolve the issue, but I would be afraid to eat here again with my allergies.

Celiac friendly?

No