Busboys and Poets
$$$ • Restaurant
Most Recent Reviews
I loved the fried chicken here! So nice to have southern comfort food. I will say I’m only intolerant not celiac so no symptoms for me. Cute little bookshop too.
Is a good spot if you are only gluten intolerant but not great for celiacs. Not a lot of the menu is truly gluten free with no risk of cross contamination and your dining experience is dependent on your server and whether they understand your needs and can clearly communicate with the kitchen. I’ve had ok experiences eating here but always worry about my meal and whether I can trust the staff to do a good job.
Disappointing. Their menu has lots of “gluten friendly foods” but the majority is not gluten free as it’s in a shared fryer. Booo. Also the nachos are def not GF.
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More Reviews
No dedicated fryer for the fried chicken. I called to confirm that they have a dedicated fryer and was told that they do not. The fryer is shared with food with gluten. They told me the fried chicken was not safe for people with celiac.
I was glutened here. I love the mission and service of this restaurant, but not all of their dishes marked gluten free are safe from contamination (the GF brussel sprouts are cooked on a surface that also cooks gluten items). The wait staff was patient and checked on a few items for me, but even though they assured me that the fried chicken (which was marked GF) was safe, I ended up with a stomach ache. I’ve had their sweet potato dish without a problem, but I now hesitate to try any other item on their menu. Sadly, I don’t think Busboys and Poets is safe for someone with celiac.
Staff is pretty knowledgeable about gluten allergies, they've always been helpful and let us know what could possibly have cross-contamination. I've had breakfast (eggs and fruit) and lunch (Cobb salad with grilled chicken) here with no issues. Only 4 stars bc food is good but not amazing
My husband and I have been eating here regularly when we are in town. First of all, the customer service is excellent. As for the food, the gluten free options are plenty and they even have GF fried chicken! Yes indeed!
Every staff member that we have encountered is knowledgeable about their gluten free items. That says a lot for how they are trained. Also, if a menu item (mainly the sandwiches) are not marked GF, often it’s just swapping out the break for GF bread, which they have... and it’s good GF bread. All y’all out there that know what I’m talking about understand this. It matters. I’m not sure why they don’t state it on their menu. They really should.
I have not been disappointed once eating at any of the Busboys and Poets. Love the coffee drinks too 😁.
I love this place. And the toasted GF bread is awesome. I appreciate that this is something available to me.
Gluten free French toast! The staff is extremely friendly and very knowledgeable. Items are marked on the menu “gluten free friendly”, they also have gf bread to substitute.
The GFF French toast was a heavenly treat. Our server was incredibly knowledgable. I will be back!
Lots of delicious options including quinoa tabouleh, fried chicken, etc. everything clearly marked. Knowledgeable staff.
Eaten here many times (breakfast, brunch, lunch, and dinner) and had never had a problem. I'm always very clear that the GF is medical, and ask them to indicate that on the ticket. Once they came back and said that the fries were being friend in the shared fryer due to a malfunction in their separate fryer. Despite the disappointment, I appreciated the heads up.
We ordered 3 items, all labeled gluten free: wild rice and beans with chicken, pan seared chicken and the nachos. The gluten-induced migraine kicked in about 45 minutes later. Unfortunate, since we enjoyed the food, but we won't be going back.
Went there tonight and I'm very sick! Stomach is VERY bloated and I'm in extreme pain. Very disappointing. If you have Celiac Disease, please don't put yourself through this pain and sickness! 😂
Went on a Saturday after reading a local write-up about how gluten friendly they are for brunch. The only real brunch items that were made with gluten free ingredients were eggs with no toast/wrap. They didn't have breads, pancakes, granola, or oatmeal. GF brunch fail.
Love the gluten free friend chicken and mashed potatoes and collard greens!
Went there for lunch on a Saturday. Said they couldn't absolutely guarantee gf due to volume. Decided to try anyway. Sat down and the only gf option on their brunch menu was beef chili. No options. So we left.
I had missed fried chicken so much and their gluten free chicken is just delicious.
Lots of GF options for my Celiac son. He got a pizza, but tasted my chicken and my wife's basil tofu.
went for brunch and staff was helpful and accomodating for my gf and dairy free etc needs. I prefer their dinner food but it was good. service great.
Reviews of this Chain
Quality food but not safe for celiacs
Amazing fried chicken! Fun atmosphere. Knowledgeable server.
I have eaten there about 10 times, and have now been glutened twice-- both times symptoms showed up after a few bites, then I confirmed by a lateral-flow gluten test that the food was cross-contaminated. I had a third near-miss when my food was brought out with croutons on it. Fine for gluten-sensitive folks, but not for celiacs.
Although gluten free options are available, the staff were not at all helpful or interested in allergies. Our order was messed up with half the food missing.
After reading reviews on here about the gf fried chicken for our daughter did not disappoint. Cute restraint with gf clearly marked on menu.
