I prefer this location to the one at Rockefeller Plaza as the food is fresher and hotter, the lines are shorter and getting tables is easier. At Rockefeller Plaza, it’s a gamble to order fries, etc, as they are often cold and stale. Also, it’s swarming with food delivery couriers who seem to get priority.
Another review mentioned that they accidentally got a non-gf order. This is a frequent occurrence at this chain generally. Always ask for the receipt to see if it says ‘gluten free’ next to your order. Also, there should be a pink ‘gf’ sticker on your food container. I’ve never had a reaction after eating at By Chloe.
Talking of stickers, be prepared for sticker shock- the gf ‘tax’ is high(!) It’s about $15 for a gf vegan ‘burger’ or large gf ‘pasta’ but it’s Manhattan prices and we need more safe gf fast food outlets for hot meals- we can’t all survive on cookies and chips or fork out on expensive restaurants.
They were careless when entering my order and served me the big wheaty shells in my vegan Mac n Cheese. (The GF pasta there are elbows.) Triple check your order at the counter. I asked for a free kombucha to "antidote" the few bites I'd taken.
The staff was knowledgeable and the menu is clearly labeled. I love their vegan gluten free mac and cheese!
After numerous positive experiences at by Chloe in NY, I was excited to find it in LA. They were familiar with celiac and cross contamination issues — the guac burger patty is prepared on the same grill as gluten, but they offered to prep it in the oven instead. I got the fries and kale/artichoke dip and feel fine so far. I chose not to test it with my Nima because of my previous good experiences.