Horrible and disrespectful service! Weren't accommodating at all! We actually left before ordering
Definitely study the online menu before ordering as there are items you can not have if you are celiac. No dedicated fryer so stay away from the chips. Was able to get a burrito bowl and it was good. The staff was not that knowledgeable but tried their best to accommodate.
Cashier was friendly and helpful. Immediately called the GM, Peter, over to ensure we could get food without cross-contamination. They had a list of their foods and what allergens were in them. I forgot to ask if the chips were made in a dedicated fryer and after starting to prep our food, Peter caught it and told us the fryer isn't dedicated! Wow! Thanks for catching my miss! Great taste, excellent service, definitely GF friendly! We will go back every time we visit Lancaster! Thanks!!
Food is good but not celiac friendly. Cross contamination has made my daughter sick twice. Also, the staff knowledge of celiac is inconsistent at best. The last time we tried mistakes were made so the manager offered to remake the taco then delivered the GF taco to our table plopped on top of a pile of non GF chips. Not safe for celiac.
I had the southwest salad with grilled chicken. Most meats are gluten free. Most salad dressings are gluten free. Order without tortilla strips, fried in common fryer. I asked them to change gloves but they do not have separate prep space or food items. I didn't have a problem but am sensitive not celiac. They are supposed to have several gluten free burritos but I didn't inquire as the salad seemed like the safest bet.
Good food and friendly service! However when it comes to being GF friendly, not so much. Here is the reply I received when we contacted corporate: "Although we have menu items that are gluten-free, we cannot guarantee that cross contamination won’t occur" Stacey Kane, VP of Marketing, California Tortilla Group, Inc., 20 Courthouse Square, Suite 206 Rockville, Maryland 20850 301.545.0035