Great menu and service.
They gave a very nice gluten-free menu and a dedicated GF frier for tortilla chips and other menu items. My daughter has Celiac Disease, she ordered El'Guapo Tacos from the GF menu. Food was beautifully presented and tasted wonderful, however before dinner was over it was blatently evident that my daughter had been exposed to gluten. I spoke with the manager, who appeared to be knowledgeable about Celiac Disease, he was very concerned for my daughter and he promised that he would find the source of contamination.
They still have a gluten free menu (also includes vegetarian choices) and chips and salsa. There are lots of options, kids meals aren't listed but you can do kids meals out of adult gluten free menu items (for example kids enchilada meal as enchiladas are gluten free). Our child with Celiac disease didn't get sick. The chips are gluten free but they tasted a little off like they needed to clean or change their grease. The rice was undercooked in places. Overall the food quality was good, not great, but good enough that with the gluten free options and friendly service we would probably eat there again.
I would have put this lower, but you can not. The whole place was disgusting. There were chips everywhere on the floor both in the seating area and back by the kitchen. The kitchen cleanliness itself was disgusting. You can tell by walking to the bathroom and looking into the kitchen. I have had a strong reaction as a result of this place. I do not recommend!
Very slow food prep, most of our food was dried out on top, from sitting in a warmer too long. I ordered from the gluten-free menu and was served a dish with with flour tortillas - wish I had known before I ate half of them! Wait staff poorly trained on GF, absolutely NOT safe for Celiacs and not worth the risk!
Gluten free menu with 12+ entrees including salads. I had enchiladas. I ordered three with my choice of meat. I chose pulled chicken, fajita chicken and steak. But they messed up by giving me chicken breast for all three. The manager gave me my entree for free. Much more than I expected. Either way the food was great and the chips and salsa were good. My wife loved her fajita salad. This will be one of our go to places when we move to Manhattan in the fall
4.5 stars. Jumbo margaritas on Thursday special had a tiny amount of alcohol in them. Mild salsa is very mild, spicy is very spicy. But charge extra to get a little of each on the side. Had the two enchiladas with steak and brisket. Quite good!
HORRIBLE!!!! Since when did fajitas not come with rice and beans?! Horribly slow service. Not worth the money at all! My husband and I both feel sick to our stomachs (literally not figuratively) after eating there. I would have rather have given it zero stars.
They have a gluten free menu, good number of choices. Salsa and chips are gluten free. They said they have dedicated fryers. Server was new. The order was specifically put in to be gluten free as the server who brought it out identified it as a gluten free meal.
We have gone to Carlos O'Kelly's twice now since going GF. The first time was on New Years Eve and even though they were totally packed (a group of 30 put their order in at the same time we did) our meals were excellent. In fact it was so good we decided to go back just last week. However the second time we went the waitress didn't really seem to know much about their gluten free menu. I ordered a Monterrey Torta and when it came out I was SHOCKED! It was over loaded with this nasty cheese sauce. The quality control the second time we went was not good at all. When I came home I was noticing that I was not feeling good at all. My stomach was in so much pain and my daughter who really is the one who has been diagnosed with a sensitivity was sick for 2 days afterwards. She kept telling me her tummy hurt and was extremely fussy. (she's 2). I went online to check out the nutritional information from their website and upon finding nothing on their website I emailed them. While I will say I got a response within 24 hours I was shocked at what it said. "We are hoping to have a Gluten Free Menu release within the next 3 months and are currently working on making it available to our different locations. Also we do not have nutritional or allergen information available because our chef retired at the end of the year and he was the one who had the calorie count for everything." They went on to tell me while they look like a large company they are still a small company. I was rather shocked because they have advertised on this website to have had GIG training.