I have celiac and once when I was in line I watched as a staff member was taking temps of all of the food sticking the thermometer into each dish but not washing it off between. When I asked about it they said they do it to check temps. I contacted the company and they instructed me that I should speak with the manager when placing my order who can pull food from the fresh ingredients that aren’t out. I have sense done this but go with this precaution
The food, in theory, is fine, but the staff aren't great at avoiding cross-contamination. I got one woman to change her gloves, only to have her hand it off to another woman who had just had her hands in the pita chips. Not very reassuring for celiac folks...
Make sure to ask them to change their gloves before you start ordering. Most staff have been accommodating but some have not (in which cases I’ve left and gone somewhere else). Food is delicious. I emailed to ask which items would be safe for me as I have other allergies and they sent back a great list and explained which things I could and could not eat and why. Overall, a fast and yummy meal as long as they change their gloves.
Lots of choices - I didn’t feel like I was missing bread. 3 Stars for good food; they lose two for poor staff. This was our first time here and they were not very helpful with what was included with what option (ie, one lettuce? Three? Rice and lentils or just one?) It’s very loud (lots of hard surfaces and sound just bounces) so hard to ask questions and I just decided to order what I wanted and if there were extra charges for two kinds of lettuce, then oh well. I’d eat here again because the food was good.
I was encouraged by the reviews the chain has gotten as well as the chain’s ratings, but it was a cross contamination nightmare. The employees touched pita bread then immediately dunked their hands into the salad containers. They also used a knife sitting in each sauce container to smear sauce directly into the pita bread, then put it back in the container. I decided that it was way too big of a risk, so I left.
Staff is very knowledgeable about ingredient list. There are breadcrumbs in the regular meatballs, but not in the lamb meatballs. Mix and match your own entree on top of a base (different kinds of greens, white basmati, brown basmati, black lentils) and add the toppings you like. Great beverage selection too.
They do a great job at changing there gloves and walking down the line with your food. There is a lot of food you can eat, but look at the menu and know what doesn't have gluten before you get to the line. The workers don't seem to know, but the menu is on the wall so no worries there. The wall Menu is labeled what has no gluten and other allergens.