Review of Chattanooga Pizza Co

This has always been a rock solid option for me as a celiac when traveling through Chattanooga, which I do often. I am very clear to the people on the phone that I have an allergy and the box usually comes marked with that, and the pizza has never bothered me. I bet I’ve had at least 8 pizzas from this place since discovering it last spring.

This past Sunday I called to order ahead, was very very clear with the person on the phone that it was an allergy (and they repeated this back in my order). I got the pizza, after waiting in line behind some very slow deliberating customers. After I had ordered and paid and tipped I asked for a cup for water, the lady at the counter said it was 55 cents. I said okay, sure, but she made no attempt to ring me up.

Ate some pizza, felt sick.

A day later I look at the label and it says “customer has gluten sensitivity” NO, I HAVE AN ALLERGY. I am enraged that a business I had come to trust would make such a blatant error, especially after I clarified twice, and the woman on the phone repeated back to me that it was an allergy.

Throwing out the rest of my pizza and never coming back

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent