Very good customer service, I explained to them the importance of Ensuring proper care of their gluten free French fries. She went back and spoke to the kitchen personally to make sure they understood the fries needed to be from a fresh batch and with new gloves and the 1st serving. They had a basic understanding of gluten free and were really great about asking questions to make sure that my food specifically was safe. Updated after an hour.....I felt mildly glutened. Moral of this story, good for gluten sensitivity not if your celiac.