Chili's

I am allergic to wheat and I was having lunch with a group of friends. I researched the GF menu online and I found out that only a few Chili’s have a dedicated fryer. I selected a Chipotle Chicken Fresh Mex Bowl which has: Grilled chicken, pico, field greens, Mexican rice, corn & black bean salsa, avocado, shredded cheese, tortilla strips, cilantro, chipotle pesto, house-made ranch. It was listed on the GF menu and I clearly defined my allergy. I asked that they change gloves and carefully make my meal so that there’s no cross contamination. Unfortunately, they put the fried tortilla chips on top of my bowl. Everyone in our group of 9 had all received their meals sand were almost done by the time my meal arrived so I ended up having water for lunch.

Celiac friendly?

No

Called about gluten-free options but the person answering didn't seem to know what gluten was and had to be prompted to ask someone else. Manager couldn't be bothered to come to the phone, instead passed tiny bits of information at a time through the person who had answered the phone. Clearly they were clueless and even the manager didn't care about taking care of me and my party of eleven.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— None

Has a gluten free menu listed on their website that is easy to follow and has items that are included on the 2 for $25 menu.

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Offers online ordering
• Offers outdoor seating

Ordered off the gluten free menu. Stressed that I needed gluten free. Still got violently sick. Never again.

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

I'm a newly diagnosed celiac, and this was my first time eating out. I selected Chili's because it has a gluten free menu available online. I was pleasantly surprised at how much they offered. They also clearly indicated which items were cooked on surfaces where food could come into contact with gluten, and they even included which salad dressings were gluten free. We sat at the bar. When I asked the bar tender if their margaritas were gluten free, he knew what I was talking about. He didn't know for sure but thought the sweet and sour mix might have gluten. He was very patient as I figured out my order, and made a note for the cook to be careful. I felt safe eating the ribs, but I can't say if I was exposed to cross contamination since it takes a lot of gluten for me to have symptoms. The only reason I gave it a 4 is because they don't provide information on their drinks.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free
• Good for lunch
• Good for takeout
• Offers online ordering

Good service, asked if they should use clean utensils, nice meal.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good