I am allergic to wheat and I was having lunch with a group of friends. I researched the GF menu online and I found out that only a few Chili’s have a dedicated fryer. I selected a Chipotle Chicken Fresh Mex Bowl which has: Grilled chicken, pico, field greens, Mexican rice, corn & black bean salsa, avocado, shredded cheese, tortilla strips, cilantro, chipotle pesto, house-made ranch. It was listed on the GF menu and I clearly defined my allergy. I asked that they change gloves and carefully make my meal so that there’s no cross contamination. Unfortunately, they put the fried tortilla chips on top of my bowl. Everyone in our group of 9 had all received their meals sand were almost done by the time my meal arrived so I ended up having water for lunch.
No
Gluyen Free menu is in the kiosk at the table. It states to speak with the Manager before placing your order. I told the I have celiac so I can't have any gluten. She asked what I was going to order to inform the kitchen my meal would be coming through the system soon so they could handle it properly. My food came on a completely separate style plate then the rest of my party.
— Somewhat
— Separate gluten-free menu
— Some
— Good
We got take out twice. Both times the server confirmed that they did their best to prevent cross contamination. My son has celiac and did not get sick.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Manager came to talk to us. Ordered a shrimp bowl minus tortilla strips. Didn’t have any symptoms after eating. Chips are not gluten free so we brought in our own chips. Asked for a separate salsa bowl and waitress told us that chips fall into salsa container all the time and wouldn’t be safe to eat. She ended up going to find an unopened salsa that she opened and poured a bowl for my daughter.
— Very
— No gluten-free information on the menu
— Some
— Good
I've eaten here a handful of times pre Covid and twice since. The food has always been delicious and the staff is very friendly, knowledgeable, and helpful. They have the gluten-sensitive menu on their little kiosk on the table and the staff is happy to discuss the options with you to make sure they are safe. The loaded baked potato soup is one of the many reasons I return to this place. They have the best loaded baked potato soup I've yet to have in my life.
— Somewhat
— Separate gluten-free menu
— Some
— Good
— Gluten-free items are marked on the main menu
— Some
— Average