Chili's

I am allergic to wheat and I was having lunch with a group of friends. I researched the GF menu online and I found out that only a few Chili’s have a dedicated fryer. I selected a Chipotle Chicken Fresh Mex Bowl which has: Grilled chicken, pico, field greens, Mexican rice, corn & black bean salsa, avocado, shredded cheese, tortilla strips, cilantro, chipotle pesto, house-made ranch. It was listed on the GF menu and I clearly defined my allergy. I asked that they change gloves and carefully make my meal so that there’s no cross contamination. Unfortunately, they put the fried tortilla chips on top of my bowl. Everyone in our group of 9 had all received their meals sand were almost done by the time my meal arrived so I ended up having water for lunch.

Celiac friendly?

No

Gluyen Free menu is in the kiosk at the table. It states to speak with the Manager before placing your order. I told the I have celiac so I can't have any gluten. She asked what I was going to order to inform the kitchen my meal would be coming through the system soon so they could handle it properly. My food came on a completely separate style plate then the rest of my party.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

We got take out twice. Both times the server confirmed that they did their best to prevent cross contamination. My son has celiac and did not get sick.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Manager came to talk to us. Ordered a shrimp bowl minus tortilla strips. Didn’t have any symptoms after eating. Chips are not gluten free so we brought in our own chips. Asked for a separate salsa bowl and waitress told us that chips fall into salsa container all the time and wouldn’t be safe to eat. She ended up going to find an unopened salsa that she opened and poured a bowl for my daughter.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

I've eaten here a handful of times pre Covid and twice since. The food has always been delicious and the staff is very friendly, knowledgeable, and helpful. They have the gluten-sensitive menu on their little kiosk on the table and the staff is happy to discuss the options with you to make sure they are safe. The loaded baked potato soup is one of the many reasons I return to this place. They have the best loaded baked potato soup I've yet to have in my life.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for takeout
• Good selection of healthy options

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average