Yay for the Westview Chipotle in Frederick! I told the woman behind the counter that I have Celiac's and she immediately changed her gloves and personally handled my order thru the entire serving line.
I should have waited a few hours before giving my review. Even though the woman who served me did her best, there was still cross contamination. A couple hours later I had bloating and was running for a bathroom. Sorry but Chipotle is not Celiac Friendly.
— Not very
— No gluten-free information on the menu
— Not Much
It's shocking people expect fast food workers to know what gluten is. Its your job as a celiac to tell them what you need to have or not have in your food. Look up online gf menus ahead of time so you know what to order. If you ate a wheat tortilla, you are just ignorant. No one has gf soft tortillas. These uneducated workers dont know what celiac is, only 1% of the population is diagnosed with it. All that being said, we look ahead of time, you get there and order a bowl (NO tortilla), and my son does not get sick. The low stars is only because the food is pretty bad, gf or not.
I told them to make it gluten free and told them what that meant. A couple hours later I threw up because it was s wheat tortilla. I do not recommend this place and not gluten free friendly.
No
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
I have never had a problem at other chipotles in the past but the people here had no idea what was going on. I told the girl I was gluten free and she just stared at me then asked if I wanted a flour tortilla....
Always good, lots of choices. Burrito bowl is a favorite.
My favorite chipotle! If I order on the app, I label my meal as “name + gluten allergy”. The staff always changes their gloves before handling my bowl. I’ve never gotten sick!
— Very
— Some
— Excellent
We asked to eat Gluten Free. The person in charge along with line workers changed gloves, wiped surfaces, got out new serving utensils, got all fresh food needed for our orders and made our bowls. We appreciated their thoroughness and concern.
— Very
— Excellent
Let me start off by saying, WOW. Never have I ever felt co fident in ordering from a non dedicated place before but they employees were EXTREMELY knowledgeable. I asked what they are gf procedures are and right away the nice employe wiped off the counter and without me having to ask he got all the ingredients fresh from the back with clean gloves and a new bowl. He was super nice and friendly, I will 100% be back here again. Seriously this is the place to go if your in the area.
— Very
— Most/All
— Excellent
I have eaten at several places of this establishment and they have always changed their gloves and utensils if you ask them to get your stuff from a fresh bin they will never had a problem at any of them but make sure you let them know.
— Very
— Most/All
— Excellent
Went in today after an endoscopy/colonoscopy and smiled at the employee. I said I am gluten free so I'm going to get a salad. She clearly had the wrong reaction. At the register I politely said something like 'if someone tells you they're gluten free the best thing to do is to acknowledge that'. She snapped back as if prepared, in a rude, angry tone, "I didn't do anything wrong!" She sure heard me but never reacted with anything but a bad attitude.
I'm sharing this with you so you know there is not proper training at this store...I am still recovering from anesthesia so this was extra bad for me today. I did call corporate. Realize Chipotle is all about exclaiming "gluten free menu items, safety blah blah" as a chain but each store is magically different from the next.
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Average