While the staff is friendly and it's great that they offer gluten free penne, pizza, and gelato (try the ciacolatto) the service is sooooo slow all the time. And the last two times I went there the penne was cooked terribly - hard as a rock. I told them about it and they gave me free gelato the last time, but I'll never order the penne again. If I have 3.5 hours to spend at dinner.