We’ve tried the new location 3x, and every single time the order is wrong.
We love the options available - GF burgers with GF buns, fries, and a drink are what we ordered each time. We tried drive through and going into the restaurant. We even tried ordering on the app. Unfortunately, they are disorganized and inattentive. We received one order with regular buns after a very long wait for our food, so we had to wait all over again for the corrected order - while hearing them yell back and forth about it.
Bottom line: good options for a fast food place, decent food, but terrible service. It made me worry that the food was not safe, even once the order was corrected.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Good
I had a great experience. One of the kitchen staff came and said he had celiac and made sure my order was correct and didn’t touch the other orders. I had the pot roast, fries and a side salad.
— Very
— Some
— Good
They have a dedicated fryer for French fries. The gluten free bun was super soft and tasted really good. Feel okay. Everyone was super nice.
— Somewhat
— Most/All
— Excellent
I ordered a burger and asked if they had gluten free buns. They asked if I had an allergy to gluten so they could let the workers in the back know. I got a gluten free bun that was in sealed plastic and the toppings on the side. :)
— Somewhat
— Some
— Excellent
Love ❤ Culver's in IL & WI but nothing tastes the same here (same foe Wendy's & KFC). Used to be addicted to the chocolate shakes but the one's here make me sick and are nowhere near as rich, smooth, or creamy - making them a standout no more 😢
— Not at all
— Not Much/None
— Poor
I have had good and bad experiences here. I think It completely depends on who is working. If you order here I would make sure that you state gluten allergy while ordering and when food is delivered. I often go through the drive through and I have had instances where I get all the way home and my order is not prepared gluten free even though it shows on the receipt. It’s possible but be extra particular!
— Somewhat
— Some
— Good
They had gluten free buns, and they are packaged separately, so it should avoid cross-contact. I can’t have beef so I ordered grilled chicken sandwich and it was very good. They made it simple to order gluten free.
— Somewhat
— Not Much
— Good