We’ve tried the new location 3x, and every single time the order is wrong.
We love the options available - GF burgers with GF buns, fries, and a drink are what we ordered each time. We tried drive through and going into the restaurant. We even tried ordering on the app. Unfortunately, they are disorganized and inattentive. We received one order with regular buns after a very long wait for our food, so we had to wait all over again for the corrected order - while hearing them yell back and forth about it.
Bottom line: good options for a fast food place, decent food, but terrible service. It made me worry that the food was not safe, even once the order was corrected.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Good
I had a great experience. One of the kitchen staff came and said he had celiac and made sure my order was correct and didn’t touch the other orders. I had the pot roast, fries and a side salad.
— Very
— Some
— Good
We often go to this location and always have a great experience. No fries but great burger and bun and custard.
— Somewhat
— Some
— Excellent
Nice to have a spot in between Cincy and Indy that is reliable. Great burgers and bun! No fries.
— Somewhat
— Some
— Excellent
Culver’s is great, because they have a dedicated fryer for their fries. They have a gluten free bun for those who need this option. However, their bun does have pea fiber in it, which I can’t eat due to it being one of my trigger allergens for my autoimmune disease. I like to eat either their chili cheese fries or I will get a burger with no bun and make it a basket.
While this would possibly work for someone that has a sensitivity. This is not a place you would want to eat if you are celiac . The fries are dropped in the same oil that everything else is. As if one time wasn’t enough, I had gone another time after and just got a chicken breast and sure enough , cross-contact and had touched gluten. Strongly advise against for celiac
— Not at all
— Not Much
They tried. Spoke to the manager, she took the proper steps notating my order and notifying the kitchen, and yet, here we are.
Bun came in its own packaging, so cross-contamination must have occurred.
Definitely not Celiac safe.