Donatos

5 ratings
$ • Pizza Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Pizza

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
4 ratings

As rated by the community

8000 Highway 20 W.
Madison, AL 35758

Most Recent Reviews


Celiac

Overall Rating

Review


They have gluten free items. The staff was very accommodating to make sure all measures were taken to avoid cross conversation.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 year ago read full review

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 3 years ago read full review

Overall Rating

Review


They had gluten free and vegan items marked on menu. When clarifying about measures taken, employee assured me he would use unopen materials from the back instead of the items out and in use. My food was later to the table than others but it was because there was cross contamination from a different employee. They were open and honest about it with me and said they had already begun making a new pizza for me.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Good with other allergies
  • Offers delivery
  • Offers online ordering
Updated 3 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Pizza

Categories

  • Allergy Friendly
  • Dairy-Free Friendly
  • Delivery
  • Healthy
  • Kid Friendly
  • Late Night
  • Lunch
  • Online Ordering
  • Takeout
  • Vegan Friendly

Notes


We recommend our certified gluten-free Take & Bake pizzas for anyone with Celiac Disease because they’re made in a certified gluten-free facility. Take & Bake pizzas are sold frozen. For those with gluten sensitivities, you may create your own in-store on our gluten-free Udi's crust! For more info, visit www.donatos.com/gluten-free.

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More Reviews


Overall Rating

Review


They used to do much better, but they switched out their gluten free crust and no longer prepare it as safely I think. We stopped going here a year ago because we got sick a few times. Delicious pizza, but not safe for celiac disease.

Celiac friendly?

No

Updated 5 years ago read full review

Overall Rating

Review


Donatos Madison is our current favorite pizza place in Madison. It all comes down to their sauce, we think. My GF/DF family has tried a number of different pizza configurations and every one has been a winner. Delivery is fast and friendly. Ask for a manager when placing your order by phone and you will find someone VERY interested in helping you experience great pizza no matter what your requirements.

Updated 9 years ago read full review

Reviews of this Chain

Gluten Intolerant

Overall Rating

Review


I call the manager with the store directly to ask them to change gloves, etc. to make my cauliflower crust pizza. I haven’t had issues with the pizza when I do that but I’m not able to order online with notes so I have to call.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Dominos on Maple Avenue in Zanesville is the best. Never had a reaction from their GF pizza.

Celiac

Overall Rating

Review


I’ve had the GF pizza at this location and have not had problems. This location is good-they are accurate and pleasant.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


I called before ordering and spoke with Chy. She was SO sweet and her customer service was impeccable. She understood my needs and told the other staff that she would specifically make that order and for nobody else to touch. She took the time to clean the space and utensils. The gluten free pizza was great! My gluten eating boyfriend loved it as well! I feel great after eating it and even better that I was able to order and voice my needs with ZERO judgement or mockery. I’d highly recommend this location.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Good GF Pizza! I really like it here alot!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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