Staff was very knowledgeable about all of their gluten free options and informed me that the soft serve was the safest choice. You have to tell them it’s a gluten allergy and they offer good size paper cups for the ice cream instead of paying for the souvenir cups. They even went to the back to get my cup separately. I got pistachio soft serve and it was delicious. No issues.
As others have noted, you have to mention Celiac or gluten intolerance to get a free paper cup now but they were very happy to accommodate. All the soft serve ice cream is gf (including the Butterbeer flavor!). And if you want the hard ice cream, they will tell you which flavors are safe and then open a new container from the back and use a fresh scooper so there’s no chance of cross contamination. The ice cream is so delicious!
**** when you get to the counter to order tell them you have an "allergy" so you do not have to pay for a souvenir cup******
Had the butterbeer soft serve in a cup and had no reaction also It was delicious.
Soft serve is gluten free. When I ordered a Sundae they took extra precautions before I could ask by getting the sauce and whipped cream from new containers to prevent cross-contamination. Yummy!
Hot fudge sundae with vanilla/chocolate swirl, whipped cream, and a cherry. Yum!! Soft serve is the safest as they use the same scoopers for all of the ice cream.
All soft serve is gluten free and totally safe. You can get it in a cup, must pay extra for souvenir cup (only option). Worth it for total safety. All hard ice cream either has gluten ingredients or is cross-contaminated. Staff was knowledgeable and helpful. Celiac friendly if you stay within the available options. Delicious.
Supposedly all frozen yogurt is gluten free. The server wasn’t sure and ran and asked. I had the butterbeer flavor and it was delicious. Only issue was that they had either cones or a souvenir cup..the cup had an additional cost. That was disheartening when I HAD to use a cup. There were cone crumbs everywhere when it came to checking out. Even the card machine was covered. I think if they weren’t so busy, they would have been able to keep the crumbs and ice cream off the counters and machines better, but it’s understandable. I think they should advertise a paper cup option for those who can’t have a cone. Either way, I didn’t get sick this visit.
I was at Universal Studios Orlando this past week and had ice cream at Florean Fortescue's. I ate there twice and I had the soft serve Butterbeer flavored ice-cream. It was divine!! I had contacted Universal Food Services via email prior to my trip and was advised that the Butterbeer was free from cross-contamination since it is in it's own dedicated machine. They also told me to steer clear of all hard-packed ice cream since they cannot guarantee that it has not been contaminated. I am very sensitive to gluten and did not get sick at all. I wish it was something I could get here at home!
The butterbeer soft serve is GF (and fantastic). Since it comes directly from the machine there are no cross contamination issues. The knowledge and procedures for the other ice cream flavors seems limited and inconsistent (shared scoops, ingredients, etc). If you have Celiac, I would proceed with caution beyond the soft serve.
I wish that they had more information about the ice creams. The only one that I know is definitively gluten-free is the Butterbeer soft serve, but it's wonderful. Everything else, not sure, and beware of cross contamination since they don't clean scoops in between ice cream flavors and they do have waffle cones. I have celiac and I didn't get sick after my butterbeer soft serve, but I don't know how reliable they are with non-cross contaminating things.