Fortune Cookies Restaurant

1.0 stars 1.0 out of 5 1 rating
$$Gluten Free Menu, Chinese, Asian + 2 more

18774 Brookhurst St, Fountain Valley, CA 92708 Directions

(714) 962-5000
  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    7 months ago

    I’ve been here several times and each time my review has dropped. The first few times I ate and I was ok. The second to last time I ordered fried rice and before I even ate, I found a noodle in my dish. I always tell the staff before that I’m celiac, please be safe, change gloves and pans etc. So when I found the noodle, I talked to the manager who was so apologetic and redid my meal and actually worked with the staff to make it right. I was so excited I felt like I was understood! I came back and specifically talked to the manager before I ordered. He was a bit dismissive but I reminded him how he helped me the other time but he walked away mid conversation. I was put off but figured maybe he was busy. I placed my order for the gluten free fried rice and requested the extra clean pan etc. And again, crunchy noodle in my dish!! I walked over to a server to tell him and as I did, the manager hightailed it to the back. I told him what happened and the nice server went to the back to talk to the crew/manager. I sat down. My server came back very apologetic and offered to come our entire meal which was very nice. He didn’t offer to remake it or offer me any sort of replacement. I kept looking at the kitchen door and let me tell you, in the remaining 20 minutes we were there he did not leave that kitchen. Coward. I’m more upset that he couldn’t bother to acknowledge me. I’m happy with how they comped the meal but two messups, I’m done. No more attempts for me. The food isn’t that great anyways. The white sauce they use for all their gf dishes is very bland. The house special fried rice is pretty good as is their sizzling shrimp soup, both labeled as gf. Take precaution!!

Gluten-Free Features

  • Gluten Free Menu

Categories

  • Asian
  • Chinese
  • Restaurant
  • Takeout
Monday
11 am - 9:30 pm
Tuesday
11 am - 9:30 pm
Wednesday
11 am - 9:30 pm
Thursday
11 am - 9:30 pm
Friday
11 am - 10 pm
Saturday
11 am - 10 pm
Sunday
11 am - 9:30 pm
  • maps.google.com/?cid=8498810165157839912
  • facebook.com/fortunecookiesrestaurant/

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