The manager couldn't tell me what dressing was gluten free. While corporate says the fries are in their own fryer, he said they do their best, but it's likely not GF. I didn't feel like eating a pile of meat and no salad or side. I was not confident based on their concern that even that could be safe. The reviews from a few years ago said the same, and it appears it hasn't changed. I sat and watched my son eat. I was so flustered, we should have just left and gone elsewhere.
AVOID!!!! The manager of the store rang up our order, we ordered a GF bun for my son... He even talked about how he had heard that it was good... Then when the order came I tasted it.... And it was a regular bun... So my son was glutened as well as myself. The manager comped the meal but acted like it wasn't a big deal. I will be sick for hours, and my son will as well, and he basically acted like he forgot to add cheese to a burger. AVOID THIS PLACE LIKE THE PLAGUE!!!!
Staff was great and very understanding. They put on fresh gloves for my order to avoid cross contamination. You can still get every burger that's on the menu as they have gluten free buns however, there is no dedicated fryer so we couldn't order fries. Food was quick and they atmosphere was nice.
Amazing amazing amazing!!! Recently found out my body decided it no longer approves of gluten after 39 years of yummy food. Going out to eat with the family is a pain in the ___$$. We decided to try Fuddruckers in Lakewood and they did not disappoint!! Amazing, tasty, flavorful food that I was able to feel like me again. A fullness I haven’t felt in awhile. The staff Amazing!! So knowledgeable on gluten and how serious it can be with cross contamination. They even gave me the brand of the gf buns!! Took the sticker right off the box. It was nice that they told me everything I needed to know without me asking. They made this an amazing experience for me and my family!!!! Woohoo! For gf buns that have taste and doesn’t remind you of cardboard!!!
Had a burger and fries. Gluten free bun on the burger was really good and tasty. When I asked them about the fries many times they kept swearing up and down that they were now in their own fryer and were safe. I uneasily accepted that as fact when I should have read other people’s reviews. I am now sick at home thanks to them. I’m 100% certain it was them because that’s all I’ve eaten today. Gave it 2 stars for the burger, but won’t be going back.
If you want a hamburger with bun and fries, that are gluten free, this is the place for you. Food was delicious. No other gluten free items are available. So be aware if you are looking for other choices. Why not a 5....our fries got cold super quick. Not sure why...
Knowledge staff and the gluten free bun tastes great! The fries are not gluten free but most of the staff warn you when ordering the GF bun. They do not butter or toast the bun as they do not have a separate area to toast. If you order a GF bun on the burger an no sides, then it is celiac friendly. Make sure to say it is an allergy and they will change their gloves and be considerate of the fact. Tested with our anima censor as Gluten Free.
they didn’t give me the gluten free bun, which you have to pay extra for. their fries also aren’t safe.
Ordered a burger on a gluten-free bun. I watched them prepare it--gloves were changed and the grill was cleaned. They do NOT have a dedicated fryer, which is a bummer because I love their fries. Decent experience.
I ordered all our burgers on a gf bun and explained they had to be cooked separate. I repeated it a couple times. Cashier rang us up and we waited only to find one burger correct. I explained they were all suppose to be on a gf bun and the manager asked if they had to remake the burgers or can he just put them on new buns. I told him we would get sick if they did that. Our new order arrived and we were told the cashier never charged us for the buns and we would have to pay the difference or we couldn’t take the burgers, I paid even though it was clearly not our fault. On top of it all we got sick, I will never be going back again. Clearly unsafe and they have no idea what they are doing.
Delicious but even though they have a dedicated fryer for the fries, I had a reaction. I believe they didn’t clean the grill before putting my burger on it. I even went completely bunless. Haven’t reacted at Fudd’s before, so was probably lack of care in prep at this location.
Cashier didn’t know if fries were gf, had to ask her to find out! We ordered the gluten free bun, paid for our meal, sat down and the cook came out and said the buns were in the deep freeze and asked us if we wanted a bun less burger or a wheat bun burger! We did get our money back but I don’t know if we will ever be visiting this location again. Staff needs more knowledge on what gf is!
Inquired about if BBQ sauce was GF. Gal asked the manager to come speak to me. Manager was rude, stated the fries, burgers, GF buns were all GF and that is all she knew. I expressed the need to be GF. I received the fries which were loaded with a seasoning. I asked the gal giving out the food of the seasoning was GF, when she stated no. She then wanted to take my GF bun and burger off the plate and just get new fries. I told her it was CC and another customer walking up to the counter even confirmed what I had just said. They reluctantly made a new one, but was not happy about it. Be careful.
Wonderful bacon cheddar burger with GF bun. Shift leader was very concerned about my needs and made recommendations. He looked up the cheese to make sure it was GF. Gal that brought out food made a point of assuring my hubby it was GF. Will return!
Staff was familiar with their gluten free offerings and assured me I would be safe eating there. I had a cheeseburger on a gluten free bun with potato wedges (I requested no seasoning). I felt safe eating there, had no issues, and I will be back!
Ate a free birthday 1/3 lb burger there for lunch today because I'm on the email list. I do not have a problem with cross contamination, but was told that they would change gloves. The bun was one of the better gf buns I've had. Since gluten free buns are crumbly I wrap them in the wax paper they are served on, like burgers used to be wrapped. It keeps the buns from falling all apart while eating the burger. I had the sweet potato fries which needed to be hotter. But I asked for some of the fry sauce which made the cold fries taste better. The people were very friendly and helpful. Nice environment! I don't know how celiac friendly it is.
Great burger option....but got to give this place a three since there is no gf fry option. I mean with In n Out right down the road, they should step up their fry game. I mean burgers kind of suck without fries. Am I right?
I've been to Fuddruckers several times since being diagnosed with Celiac's, and haven't gotten sick. Normally I get a burger (my favorite is the Hangover) on lettuce, with a side of apples. However, after hearing from multiple sources that the fries have a dedicated frier, I tried them, an again, no problems. Just be clear with the staff that they need to be careful with your food. I've been to two different locations, and the staff were helpful and responsive at both.
I ate here last weekend. was told they never put bread on the grill, it's in its own toaster. because of that they do not toast the GF buns. I had the hang over burger, very good and no symptoms. only bummer was they only had one type of chips and basically NO other sides for me.
The kid at the register was very knowledgeable about gluten-free and even informed me that though the fries are considered gluten-free, they are fried with all the other fried foods. I avoided the fries, enjoyed my burger with a gluten-free bun (prepared with separate gloves and not placed on the grill with other buns), and had a side salad. This Celiac person had no troubles!!
Ordered a burger with gluten free bun and side salad. Had to second guess and ask if the bun was truly gluten free bc it looked so airy and tasty. It was and it was one of the best gluten-free burgers I've ever had. So happy and satisfied, would be five stars but the bun was $2 extra and just seemed a bit pricey, but worth it
Great Service! I have Celiac disease and my husband does not, but prefers gluten free food. The staff was very knowledgeable about cross contamination. My husband ordered a burger with sweet potato fries and they informed him that the fries were cooked in the same fryer as gluten containing food and double checked to make sure this would not make him sick. I ordered the gluten free bun and burger with a side salad mixed in a desperate bowl w/ no croutons. I had no digestive problems! Great food and service! Highly recommend!
Staff did not seem knowledgeable about wheat allergies or celiac needs. The fryer is not gf and is shared with other foods. They have gf buns but is an additional $2 charge which is high imo. Save your money and eat somewhere with more choices.