Hanami Sushi

Zero Stars. The WORST customer service I have ever had! I DO NOT RECOMMEND. The entire staff was extremely RUDE!!

On the evening of November 14, 2022 I called to ask when was their last seating as we had just arrived at the hotel next door. I was told the last seating was 9:15pm. The 2 of us arrived precisely at 9:15pm. The restaurant was empty. We were seated, handed menus and were immediately asked for our order. We replied that we needed a minute to read the menu. He stated that we had to order immediately as they close at 9:30. He hovered over us as we looked at the menu. We ordered drinks, an appetizer, and main dishes. Our drinks came immediately, and within five minutes we received all of our food. The waiter and all the staff stood nearby lined up against the wall, staring at us while we ate. This made us very uncomfortable. In five more minutes, he came and placed our check on the table in a huff. Then he rejoined the staff lined up on the wall and they stood glaring at us with a disgusted look on his face. Five minutes later, the waiter came and asked us to pay. We were barely given 15 minutes to have our drinks and finish all of our food.

Our bill was over $70 and we were expected to finish eating in 15 minutes while being hovered over and glared at!!

This was the worst dining experience I have ever had! I have NEVER been treated this poorly. I told the waiter that it isn’t ok to pay $70 to be glared at while being pushed to inhale our food in 15 minutes. He angrily replied that they were closing.

If they coudnt give us ample time to enjoy our $70 meal, they should not have seated us. Again, we did call ahead and were told the last seating was at 9:15pm.

I will NEVER patronize Hanami Sushi ever again. I DO NOT RECOMMEND!!!!!

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Waitress understood about gluten free issues but didn't offer many suggestions for what I could eat.

Celiac friendly?

No

The sashimi platter is gluten free but they do not have a separate menu and I don’t think the miso soup was GF as the waiter said.

Good sushi, wait staff is knowledgeable. They have gluten free soy sauce too! I have Celiac and have eaten here many times.

Celiac friendly?

Yes