Review of Hannah's Gluten Free: Mixes & More

DO NOT go here or order food to be shipped to you! I just experienced THE WORST and RUDEST customer service from the owner. I ordered the kolaches and cinnamon rolls to be shipped via 2 Day Air. They arrived DESTROYED and HOT (they arrived with a small ice pack on the cream cheese which was hot to the touch and the cream cheese frosting was hot, i.e. NOT SAFE TO EAT). When I called the bakery, I left a voicemail (no one picked up) and was called back by the owner. I asked if she’d heard my message and she said you listened to some of it, “but knew where it was going...”. She blamed me for ordering via 2 Day Air, said that many places don’t refrigerate their cinnamon rolls or kolaches, but wouldn’t address that they shouldn’t arrive HOT. She asked me to send pictures via text and I did. Here is her response:

“We actually don't do refunds per the policy you agreed too. Unfortunately there in a nothing we can do here as YOU chose two day shipping.”

I’ve included pictures of the damaged products. Please don’t give this place your business. They are rude and the customer service is sub par at best. There are so many great places to give your business, especially when so many GF dedicated places need our support now more than ever. THIS BUSINESS ISN’T ONE OF THEM.

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Poor