Really tasty burgers, but all prep and cook surfaces are shared with gluten-containing things (like buns) and it is a conveyer belt-like process to put together the burgers. They do not change gloves often and the cooking utensils touch buns and breaded and fried food.
This was fantastic when we came on Thursday with wonderful gluten free burgers perfectly done and full of flavorful! Back on Sunday and service was slow, tasteless and poorly done. The manager apologized and stated the team isn't working well together. Poor excuse for such great potential. Be careful when you try this place out. Great for GF awareness as far as we can tell.
Came twice, first visit a year ago was great everything tasted good and was cooked perfectly . No issues and i have celiac. Second visit, not the same experience. Seemed as if they forgot to take the necessary precautions needed to avoid cross contamination. And, this time my burger tasted like salt. Tried to see if it was just the first bite but it was off and couldn't finish it. Hope they step it up soon. Used to be great!
I couldn't wait to come here because of the dedicated fryer for fries and was looking forward to the burger.... it was TERRIBLE. The burgers were dry /tasteless & they don't allow you to order the meat the you want it , (all cooked med/well.) The GF bun was hard as a rock, the garlic aioli annoyingly sweet, and the fries-- meh. My bf ordered a milkshake and even that sucked (too watery).
The food was great! I got a 2/3lbs burger on lettuce with the regular fries and my boyfriend got his burger on the gluten free bun with the sweet potato fries. The staff was very friendly when I confirmed that the fries were in dedicated friers and insured me the bun was gluten free. I tasted the bun and it was really good. Both fries were really good and knowing they have a separate frier made me feel at ease. The burgers were good and the fact that I didn't have to worry about anything being contaminated made my experience awesome! I will return :)
I love the place! Every time we are in town we visit "Holy Cow"! The only thing I don't like is having to teach the staff until a manager is asked for it comes along......please train your people so I don't have to go through the same conversation over and over :-)
The food was good, but the staff is not very familiar with gluten free, i asked if the shakes were GF and they said it was, i noticed the orio shake and asked if ther used different mashine and was told no, so the shakes are not GF. they did change my burger for free since there was cross contamination with it. i did not check if they use a diff fryer for their fryz so ask to make sure
This place is a dream come true for people with celiac's who want to eat "real burgers and fries" while feeling safe. Dedicated fryer for fries so you can order any of their varieties (sweet potato fries with marshmallow dipping sauce are off the hook!). I asked to speak with someone to make sure I understood exactly what I could and could not order with regards to burgers and toppings. I would recommend you do the same if you really need to be strict. Veggie burger is NOT GF, but turkey burger is. The gentleman I spoke with (not sure if he was the manager said his wife has celiac's, so he was very familiar with what GF really means). You can get your burger on a GF bun (from The Happy Tart across the street) which makes it feel really authentic. The bun was very good, although it started to fall apart a bit (as usual with GF bread!) so I had to fork and knife my burger. Still, a great experience all in all, and I felt very safe eating here!