IW Club

Just got back from Vue Grille and Bar, and am infuriated enough that I'm actually going to write a detailed review, which I never do. I was excited to try this place, since it seemed like an upscale place that probably would have GF down pat. Oh, was I wrong.

First of all, the restaurant staff were harried. It was a busy Wednesday night--"burger night" happy hour--so I get that. But it started everything off on a bad note.

Next, the food problems started. I had checked their menu in advance. They mark several items clearly on their menu with a GF symbol. I had decided in advance that I would try the steak frittes--how hard could that be, I figured? Steak and french fries. Easy.

I hadn't called in advance--my own stupidity--to check to make sure there was no cross contamination issues. I figured an upscale place like this would be fine, and even if it wasn't, I figured they'd easily be able to accommodate.

But when I asked whether the french fries were in a dedicated fryer, they had to check. Two minutes later they said, no, they're in a shared fryer. I then asked if they could perhaps make them out of the fryer--even just oven-baked on a pan. They had to go check again. They came back 2 minutes later and said, "Well, on any other night we might be able to do that, but it's burger night, and it's really really busy, so, unfortunately we can't accommodate that." Right--so, in other words, what they're essentially telling me is: "We could help you, but...sorry, our other guests are more important than you." I then asked for even just some gluten free potato chips. "Sorry....we don't have those."

I was then told they have gluten free bread, so I asked if I could at least have some gluten free bread. They brought it out 10 minutes later......toasted. So now I had to ask if they had toasted it safely. They had to go check, again. The guy came back and said "yeah, it was toasted in its own separate toaster oven." I was suspicious of this, but ok, fine, whatever--but it begged the question: If you could toast the GF bread in its own oven, why couldn't you toast the french fries?

All in all it was an incredibly embarrassing and disappointing experience for anyone who's celiac. If you go--and I would recommend you don't--make sure you thoroughly question them before you arrive regarding the food you're planning to order. Personally, I was shocked that a supposedly upscale restaurant like they seem to claim they are would be so inept and unable to accommodate.

Celiac friendly?

No

We had lunch here. They have GF items indicated by a icon. They were able to also address my dairy free issues. Delicious lunch. Came back for dinner And they came thru again. Very accommodating. Make reservations and they seat u outside by the waterfall.