Jeni's Splendid Ice Creams

Went here for ice cream and I let them know I have a gluten allergy (celiac) and they were AMAZING. Got a brand new tub of ice ream out of the freezer and used a new scooper. They were also really nice about my allergy.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good with other allergies

So many delicious options available! They were marked right above the containers for me to see allergen ingredients and the staff was super knowledgeable when I asked them questions. Unfortunately, the 2 vegan options were NOT GF.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for breakfast/brunch
• Good for dairy-free
• Good for kids
• Good for lunch
• Good for takeout
• Good vegan options
• Good vegetarian options
• Good with other allergies

Delicious gluten free offerings..much more than the norm! They even had several “cookie” or “cake” flavors that were gf! So that was fun to get cookies and cream or pumpkin cake

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Great flavors. Staff was very nice and helpful. Right after mentioning I had celiac, they confirmed my ice cream choice was gf, changed gloves with hand was in between, got a new ice cream container from in back, new clean scoop, and dish from in back. Delicious ice cream- felt ‘normal’ ordering.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Gluten free and dairy free were marked on the menu. The ice cream was so creamy I couldn’t believe it was dairy free. So good! I had the dark chocolate truffle and the coffee and coconut cream

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for takeout

When I mentioned Celiac Disease the staff told me he could do “allergen scoops” from fresh containers in the back and pointed out to me his favorite flavors that are GF (all the GF flavors are also clearly labeled on the case). Some of the best ice cream I’ve ever had and felt great afterwards (I’m very sensitive).

Celiac friendly?

Yes

Great gluten free and dairy free ice cream options. They had 4 flavors to choose from for vegan ice cream and 3 of them were gluten free. I am gluten free dairy free. Unfortunately the flavor I picked was vegan but not gluten free. I explained I couldn’t have the cone because I need gluten free and they still served me an ice cream with gluten. Partially my fault I could have been more specific.

If you mention celiac, they will get a tub from the back for you! No GF cones, but many flavors (including ones with mix-ins like Gooey Butter Cake) are GF.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Wonderful gluten-free ice-creams. Lots of gf flavors. They are very careful about avoiding cross-contamination. The server went in the back to a gluten free container and used clean utensils.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I was so excited to visit again; my first experience was during pregnancy and I have been dreaming of the goat cheese cherry ice cream ever since. Sadly, my visit was a big disappointment. The current staff needs allergy training ASAP. I asked for an allergy scoop, explaining I needed GF ice cream that had not been contaminated but a scoop that had touched a cone. After some back and forth with other staff and some rude remarks about me, the young employee disappeared, presumably to get the unopened tub. He returned about 10 min later, proceeds to try and scoop the very frozen container, which I understand isn’t easy. None of the employees were wearing gloves, they were not wearing hats or hairnets. After about 10 min, they employee tries to hand me the tiniest dish of ice cream, topped with a waffle cone. Sigh. I said no, and he said “you don’t want it? “ I really shouldn’t have to explain why this is a problem. Again, more muttering from the employee and snotty comments from the team. I would have just walked out, but I had already paid; had already been waiting for about 15 min, and really didn’t want to hold anyone up so I could be refunded. At this point I was embarrassed and sad. I finally got my ice cream, but noticed that the employee didn’t wash his hands before handling my food, touching gluten, and not even wearing gloves before scooping my ice cream for the second time. I probably should have just left. Stupidly, I ate it. I have now been sick for the last 24 hrs, with no end in sight. I expect better from a company that is supposed to be allergy aware. When we were here before; we had no issues, and I have no issues in Durham, NC. Sadly, it seems that the training and service has gone down hill. If you have Celiac, I would probably stay away.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Great experience! Many ice creams were marked gluten free (several were also dairy free). The person working got a brand new container from the back, got a new scoop, and a clean container of warm water to warm the scoop. She washed her hands multiple times and changed her gloves. Finally, she got a spoon from a new package under the counter. We were very impressed and my son was excited to have a great mint chocolate chip ice cream.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for takeout
• Offers outdoor seating

Gluten free ice cream labeled and they offered to get a new scoop and bucket from back as soon as I mentioned my allergy.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent