They have been open for two weeks at York and Schwann Roads. The manager is fantastic. He has trained his staff well. They change gloves immediately and are so kind about making the safe preparation. They clean the grill thoroughly and toppings are gotten from the back area. There is a separate preparation area. And... all of this is done with a smile!! So nice to get a hot sub out! No problems afterward as well!! I will be back there!! Along with my family!!
AMAZING for Celiac’s! Staff are all aware of allergies and change their gloves too without even asking. Bread is a bit dry (but it’s Udi’s so you can pretty much expect that), so just add some condiments and you’ll be happy. Delicious, had my first Philly cheesesteak in YEARS!
Very good about cross contamination! Loved my sub had the turkey and cheese with bacon lettuce, onion and tomato with their special sauce (oil and vinegar salt and pepper I believe) and it was amazing! Didn’t get sick also they have udis gluten free cookies!!! Get a whole meal, sandwich, chips, cookie and a drink!!! Happiness!
I’ve eaten at this location four times now. They are willing to stop and wipe down all the equipment and prepare the sandwich on paper so it doesn’t touch the counter top. They’ll change gloves and use different knives. Also- they are preparing the food in front of you- so it makes it easy to confirm the practices are what you need.
They have an Udi’s pre-wrapped roll. They change gloves, are very careful with the wax paper, have a dedicated knife, squeeze bottle for mayo, and will either wipe down everything or make your sandwich in the back where no bread is prepared (ask backroom preparation for Celiac). Very patient. Eaten there many times will no reaction.
When the staff found out it was my daughter’s very first sub (who has Celiac) they went all out!! Wiped down the machine used to cut the meat, very careful about changing gloves, using fresh produce. We will definitely be back!!
Have eaten here 3 times in past month with no problems. Got pepperoni and provolone on GF bread, “Mike’s Way” which means with oil/vinegar and spices. Staff changes gloves and cuts meat/cheese on dedicated cutter. But they do take lettuce, tomato and onion from containers they are grabbing out of when making wheat sandwiches which could result in trace amount of cross contamination. I get extra oil/vinegar as bread is a little dry. I have not gotten sick and it is nice to have sandwich option.
Nothing but positive experiences here. When my husband walks in the staff get out the special cutting board and gloves. They are careful and it is such a welcome treat to be able to walk into a regular sub shop!
This is a gamble If you’re truly celiac, and not gluten sensitive. I had a reaction 1 time, and 1 time I did not. Gluten sensitive may be ok. I’d assume there was cross contamination somewhere with my order.
I haven’t had a sub in a long and boy have they changed! The bread is soft and not dry like it used to be. They asked me if it was an allergy or preference and when I said allergy they wiped down the counters and the meat slicer, changed gloves, and kept my sub on the sandwich paper the whole time. Maybe not 100% certainty but they certainly did their best!
They offer Udi’s Gluten Free bread. They asked if I had a gluten allergy and because of that they then made my sandwich in the back where it wouldn’t be contaminated with their regular line. I really enjoyed my turkey sub sandwich! And I will be back. They also offered prepackaged gluten-free cookies but I didn’t have one on my first visit.
I went in for the first time today. I didn’t get anything because they said they couldn’t get fresh veggies from the back, even when I said it could be cross contact regardless of them changing gloves. It’s unfortunate, because other locations are very accommodating.
When I went there I was kind of concerned because there was only three young boys working but everything turned out amazingly they all knew what cross-contamination was they all knew to change their gloves when handling my food and I’ve had no issue I will gladly go back
I am SO impressed with this place. When I asked for gluten free they asked if it was for allergy and stopped, wiped everything down, changed their gloves and had separate squeeze bottles for sauces. I’m blown away! The gluten free sub roll was awesome and the food was delicious.
My daughter (Celiac) and myself went last week. They asked right away if it was an allergy or not. They preceded to a separate cutting station and separate condiments for her sub. They did a great job. Will be back!
Staff knew how to handle it. They were busy but asked if it was allergy or preference then the team reminded each other of proper handling procedures. I was impressed.
We ordered a sub on the gluten free bun. We were asked if it was for an allergy and said yes (Celiacs). They made the sub in a separate area so there wouldn’t be cross contamination. The Udi’s bun was really good too!
Dedicated staff member changed gloves & utensils, and made my sandwich in a separate area. Tasty sandwich & knowledgeable staff
Awesome!! Got a giant for $20 but it was worth it ! They changed their gloves and cleaned the knives and address they were preparing on! Shared with someone who isn't gluten free and they loved it too!
Service was great, sub was even better! The person taking my order asked if it was a allergy or preference and politely told me it would be just a few extra minutes so he could clean all of the equipment before making my sandwich. They didn’t make me feel like an inconvenience, just like any other customer. I saw another woman clean a different station, change gloves, then prepare my sandwich at a completely different station from normal sub prep. It really was very quick overall. The only thing that wasn’t perfect was the gluten free bread, but gluten free bread will never be perfect. It was fresh and delicious for a gluten free bun!
Love this place. Was recommended by a gluten-sensitive friend and I took a chance. Gluten free sub rolls by Udi are kept in a separate place from the tradtional wheat rolls. They wipe down the work area and put down a fresh piece of wrapping paper. I've been several times now and no issues. Highly recommend!