Jersey Mike's Subs
$ • Fast Food Restaurant
Most Recent Reviews
My sister and I came to visit my mother in Des Moines and we decided we wanted Jersey Mikes for dinner.
Tonight has been my worst experience by far at any food place I have ever been to. We placed our order through the app as of 5:16pm. It said it would be ready by 5:30pm. I know it takes longer to make gluten free sandwiches because they have to clean the grill so I did not arrive until 5:45pm to pick up my food.
When I got there hardly any customers were in the store. 2 people were in line to order and 2 people were standing waiting for doordash. I ended up waiting a few moments before asking if my order was ready around 5:50pm. They checked and found it had not even been started yet and that it was quite a few tickets behind the others for the grill. I was told it would be about 10 minutes by the kid who was working the register.
The kid then went to check if he had told me correct by the guy on the grill. The guy went to check my ticket and started laughing saying, "yeah good luck with that. It's got gluten free. Its gonna be awhile."
He then proceeded to make 8 sandwiches and none of them were mine. I had doordash drivers come in after me who received there food before me. I watched the guy on the grill move tickets that were behind mine forward.
At 6:05pm I watched the guy on the grill finally start cleaning the grill. By 6:10pm he started making 2 gluten free sandwiches. And did not pay attention to the fact that #65 was not supposed to have jalepenos and yet seem to have a ton of them on the sandwich.
By 6:21pm all sandwiches were done. The manager (Jasmine) tried to hand a cookie off to me and another customer who had been waiting almost as long as me. But considering I cannot eat it nor does that make up for waiting nearly an hour from the time my food was supposed to be ready I did not want it.
The manager seemed to have a chip on her shoulder and kept throwing hateful looks towards my mother and me after we would not accept her offer. She then went back behind the counter pulled out her phone, messed with it for a bit then pulled some vouchers out. She offered us 2 of them for our 3 sandwiches. My mother thought it was more reasonable to have 3 vouchers since our order was for 3 sandwiches and the manager disagreed.
All sandwiches were put in the same bag. I specifically put special instructions on my order for the gluten free sandwiches to be put in a seperate bag. I have never had any trouble with this at any other store. The manager said, "We don't do that." I explained that I have asked at other stores and had no problem. I was then told by the manager "Well you don't have to come here. You can go to another store. And you can leave."
I feel like this was a personal attack against me due to my food allergies and I do not appreciate it. I was not asking for anything special just for the considerations that I know are in place by this company. Its normally why I love coming to Jersey Mikes
The lady who helped me asked me how severe my allergy was and if she needed to change gloves and knives which was very nice! I got the gluten free bread and it was very dry and probably wouldn’t get again but it’s hard to find gluten free bread!
Gluten-free they have a different place to prepare subs
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More Reviews
Wide variety of choices. Udi’s rolls. Delicious. A bit pricey.
Great sub on Udi's sub bread. Prepared in a separate area with care.
Reviews of this Chain
They are super great about cross contamination. They change gloves and wipe down everything they use with a clean rag before getting any of the ingredients out. They use new trays and knives. They don’t automatically do it, but if you ask, they will use vegetables/toppings from new containers. I eat here regularly and haven’t gotten sick from it. They have chip options that are gf, as well as a pre packaged snickerdoodle cookie. The gf bread is a little bit on the dry side, but still good!
I can’t say enough good things about them. I know some Jersey Mike’s aren’t the safest, but they’re incredibly diligent about safety here. They prepare my sandwich in a separate area, completely apart from the gluten containing sandwiches and bread. The managers are always very knowledgeable about gluten and gluten free. I always get the Philly cheesesteak!
Fantastic measures to prevent cross-contamination.
Sometimes I have a reaction, sometimes I don't. More often than not they aren't careful enough with orders so I get sick. I did last night despite indicating gluten allergy etc. Don't recommend unless you can physically be in the store to watch and make sure no cross contamination
Jersey Mike’s is a life saver for my family. Easy and safe meal while traveling or when we need a grab and go. I also buy their gf bread (I think it’s $3.50) to make my kiddo subs for school lunch. Every one we’ve been to takes GF seriously and are happy to accommodate.
