Review of Jersey Mike's Subs

Before ordering I asked an employee if I would be safe to order a sandwich with celiac. She assured me that it would be safe, but did not write allergy anywhere on my ticket (despite me asking).

She changed gloves and wiped down the slicer then the surrounding area (covered with crumbs) before going back over the slicer again. I should have asked her to cancel my order then, but didn’t. After placing my GF sandwich on a clean paper to avoid CC, she slid it over to the toppings that were used for all regular sandwiches. I asked her to please cancel the GF sub (I’d still pay for my husband’s that was being made). She then offered to have it topped with veggies straight from the cooler (not from the line), and I agreed.

As I was checking out, I looked over to see a second employee come back to the line, grab onions, and walk back to place them on my GF sub. At this point, I’ve already paid for both subs, but asked them to just keep my sandwich. The cashier asked if I had celiac (which I’d already shared and asked to be noted on my order). She came back and shared that the other employee said the onions were fresh - I said, respectfully, I just watched her make three regular sandwiches with them. The cashier then offered to remake my sandwich (without onions because it turns out they didn’t have any in the cooler). I just wanted to get out of there, so I agreed.

After all of that… my sandwich was incorrect, and I was sick within 45 minutes of eating half of it. Celiacs beware.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Food comes out flagged or marked gluten-free

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Average