Service was great, sub was even better!
The person taking my order asked if it was a allergy or preference and politely told me it would be just a few extra minutes so he could clean all of the equipment before making my sandwich. They didn’t make me feel like an inconvenience, just like any other customer.
I saw another woman clean a different station, change gloves, then prepare my sandwich at a completely different station from normal sub prep. It really was very quick overall.
The only thing that wasn’t perfect was the gluten free bread, but gluten free bread will never be perfect. It was fresh and delicious for a gluten free bun!
Yes
Gluten Free/Non Celiac. No troubles. Watched staff make food, staff had to have little correction but none the less everything was perfect.
Yes
The bread can be a bit dry as Udi’s usually is but so nice to be able to get a sub! I have missed this place and can eat there again. They clean everything and are really careful.
Yes
Tried their new gluten free subs. Was super excited to have a sub after 10+ years. they did an awesome job of trying to eliminate cross contamination. Cleaned the meat slicer. changed gloves multiple times. used separate cutting board and knife. I was very impressed and the sub was awesome!
They don’t offer a kid’s gluten free sandwich so I had to buy my daughter an adult sandwich. However she loved the bread. She had the tuna. The staff were knowledgeable and took proper precautions.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
This location (on University) does not follow the gluten-free protocol! I go to Jersey Mikes often as a safe option while traveling. Today, I ordered a GF sub (specifying for an allergy) and the manager instructed the employee to make it on the regular slicer so they wouldn’t have to clean the gluten free one again. I asked if he could please use the GF slicer, and he did… without changing his gloves. Then, he carried it over to the regular line and used the non-GF knife and veggies. I asked if he could please use the separate GF area that was all set up and he said “this was how they always do the GF orders.” The manager and other employees saw this and did not say anything. I did not eat my sub.
— Not at all
Called ahead to verify that they have gluten free bread, which they do. Awesome! When I got there the place was super busy, and I almost left out of fear that I would slow the process down even more. Decided to stay and give it a chance. The person at the meat slicer wiped down the area and slicer when I told him I needed everything gluten free. He was amazing about it. I had to ask them to grab fresh ingredients from the back though, because the person adding the toppings just wanted to use what was up front. They weren’t thrilled with getting stuff from the back, but they did do it. Overall it was a decent experience.
— Somewhat
— Some
— Good
Great celiac-safe protocols. When I mentioned “gluten free” the staff immediately changed their gloves, used a separate knife, and put paper down to avoid contact with the cutting board. They also have Udi’s snickerdoodle cookies!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
They have GF sub sandwich rolls! Possible cross contamination but they were careful in preparation. My sandwich was the best Ive had in such a long time! It’s so nice to be able to have a ’normal’ meal along with the rest of my family! They also have an option to make your sandwich a meal with a drink and chips or even an individually packaged GF udis cookie!
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent