Review of Ladder 1 Grill

Service was awful. Waited a half hour for a table. Once seated, waiter was disinterested and possibly stoned. Every time we looked he was at the bar counting his tips. After 20 minutes, he brought our friend’s food out, which had been sitting and was cold. We watched her eat. She said it was meh. He completely ignored us (we’re a gay couple). After another 20 minutes, we sought out the hostess. She didn’t care and proceeded to dry washed silverware. 5 minutes later(45 minutes after ordering and after our friend was finished eating), my spouse’s salad arrived and my turkey burger with non-gluten free fries all over it. The waiter didn’t care. I had to point it out and he wasn’t even sure the bun was gluten free. He brought me the supposedly gf potato chips...they were ruffles. The turkey burger looked like they ran out to a convenience store and grabbed a frozen package of no name questionable burgers. The side pickle was 1 and a half round slices from a cheap brand jar. The food was awful and inedible. I asked the waiter if the fiasco was free. No response. The waiter never apologized. The hostess never apologized. On our way out, as the check never came, the manager pulled out the check. I asked if she seriously expected us to pay for this disaster. She never apologized and said she couldn’t do that. I asked who the owner was and if I could talk to her. She said she wasn’t there. I asked her to call her. She took the check back and said now that you’ve made a scene... (A scene??? We were patient and courteous in our interactions.) As we walked out she called me a “f***ing b****”. We noticed another lgbtq customer getting ignored also. After what little I ate there, my gut was a wreck. We had better luck there in the past, but it’s clearly sunk to the bottom. It’s a shame.

Celiac friendly?

No