I told the staff I had an allergy to gluten and the man who was helping me washed his hands and changed his gloves before even touching my bowl. He was very knowledgeable and took all my ingredients and toppings from separate, new containers to avoid cross contamination. They also have a list for sauces that includes a ponzu! (Made with gf Tamari) which I do not see very often. Delicious, fresh food!
Some staff is more educated than others, however, most times I am impressed on their practice. I have never had a problem when I say it’s an allergy. It is one of my favorite places to eat on Berklee campus because they have way too much pizza places that aren’t gluten free. Everything here is made from the reserves and with minimal cross-contamination. Sauces are listed. Make sure to NOT get the regular seasoning because that contains gluten. (I postmated and the staff called me to make me aware. I had gotten the topping before and got sick. I don’t dock the place for that time because they have gone above and beyond every time after). I feel very safe eating here