Review of Mad Batter Kitchen

617 W Main St, Sylva, NC 28779

Overall Rating

Review


I was accidentally served a gluten bun. This place offers gluten-free bun and pizza. I asked if the fries were gluten free and told they were not, so I felt fairly confident eating there. However after I had started to eat my burger the server came to the table and asked if I had an actual allergy and basically was I going to die. My burger was mixed up with another at our table. I told her I didn’t need 9121 but I was likely going to be sick. She said she would bring me another burger. However the poor guy whose burger I had already started had to ask for a replacement and she reluctantly agreed. We never saw a server again and he eventually went to the kitchen about 30 minutes later and asked if he was getting a burger and they gave it to him. I wouldn’t recommend this place for anyone, gluten free or not. You pay as you go in so no one really apologized or offered any kind of compensation for all the issues at our table.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for lunch
  • Offers outdoor seating
Updated 2 years ago

Celiac