Malai is, without a doubt, my all-time favorite restaurant! I’ve been a loyal customer since they first opened and have visited every single one of their locations.
I always make sure to inform the waiter about my allergies, and from there, it’s smooth sailing!
Nearly all their dishes can be made gluten-free, and they’re fantastic at accommodating most allergies. They can adjust or remove ingredients from most dishes, with only a few exceptions.
I absolutely LOVE Malai!
So happy with my recent dinner dining experience. The staff was extremely accommodating and very friendly. They understood what Celiac was, and they were very reassuring to me that I would be taking care of. I ordered an Vietnamese meatball appetizer and had their chicken pad Thai. Very tasty and I did not get sick!
this was the BEST thai food (or food anywhere) that we’ve EVER had!!! they bring complementary sticky rice and a dipping sauce that was delicious! we made sure to tell the server that we were gluten free and she assured us that the sauce was gluten free. we ordered shisito pepper (it was not in tempura batter) and it came with a yummy fish sauce. For our meals we got the lemongrass chicken and drunken noodles. both were absolutely amazing!!! for each thing we ordered i made sure to say gluten free. i highly recommend this restaurant!!
I told my waitress that I had CD and had to have gluten free everything. She insisted that what I was ordering was naturally gluten free. I insisted that she write down allergy. She said she did, but I think she actually did. She wasn't the friendliest and I think my persistence annoyed her. Within minutes of eating my soup I could hardly breathe from the mucus my body was producing from the wheat that had to have been in my soup. I was so ill that I wasn't able to finish my meal, we had to leave. The gut reaction followed later and I am still not well a week later. The food was tasty but I will never eat there again.
The manager and the waiter were knowledgable about gluten. However, they do not have seperate prep areas, but said pans would be cleaned before my GF food was prepared. It was Friday night and very chaotic. Our cocktail orders were wrong and mixed up when brought to our table. This made me nervous. Our food was also brought out by a different person, so it added to my concern about whether it was gluten free. My pad thai and my husband's beef dish were not very good anyway.
I am a former regular. I have had my food contaminated 3 times. I always ask and double check if it is gluten free and they assure me it is, yet I always end up getting sick. The food is delicious but it's not worth the pain.
The food here is very good, however getting it gf can sometimes be a challenge. On two occasions I was told they didn't have the ingredients to make my dish gf. The last time I was there was the second time. After telling me none of my choices could be fixed gf a manager came by and offered to fix my fish with a different sauce that was naturally gf. I got so sick I could barely drive home.
After having eaten at this restaurant several times in the past, I was extremely unhappy with last nights experience. The waiter was friendly and knowledgeable but when the food came out the tofu in my dish was fried. I asked the man who brought it out if they had changed to have a dedicated fryer and he said no. He responded that he did not think it was that serious of an allergy. After having told the waiter that it was for allergy reasons and he put it in properly, the chef decided to decide how severe my issue with gluten was. My food and my son's food were remade and it appeared as it had in the past. But clearly from how we feel today, the dishes were not gluten free. Both my son and myself have full gluten symptoms today. Very disappointed that this restaurant that once was handling gluten free properly no longer does.
Everything on the menu can be adapted to gluten free; some gf dishes are made gf by taking off the sauce and not replacing it with anything.
Pad Thai was delicious. Staff is very knowledgable and helpful about allergies.
Some of the items really can't be adapted like the imperial rolls because they are premade and the spare ribs, but other then that great restaurant! Very friendly staff and very accommodating! The Vietnamese meatballs are to die for!
This place is AMAZING!! They do not have a dedicated GF menu, because everything they have can be adapted.... And still tastes phenomenal!! The service was exceptional! Our server was Tyler, but all of the staff was pleasant and attentive. We will definitely be back!!