Review of Mediterranean Deli

410 W Franklin St, Chapel Hill, NC 27516

Overall Rating

Review


Lots of gluten free options, even gluten free pita that is prepared separately (most of the time!). Staff is very VERY poorly trained in allergens though. I ordered a choose 4 (was sure to pick items that specifically labelled no gluten) and requested the gluten free pita. My plate arrived with almost everything correct, and even a "gluten free" sticker on the plate...however, they mixed up one of my items with what I recognized as wheat bulgar. If it weren't for the allergen I wouldn't have even brought it up the mix up bc I know all their items are delicious. But that darn bulgar was creeping into all my other items, rendering the whole plate compromised. I asked the girl who brought my order out about it and she said, "well the plate says gluten free" I told her it was probably the gf pita I requested but I was sure that other item was clearly gluten. She continued to argue with me that it was what the ticket said and that it must be right I said, "so you're telling me I'm stuck with a plate I can't eat"...SHE SAID, "yeah I guess so". Any who, after that annoying interaction with the girl that clearly has no customer service skills or allergens knowledge, I went inside for help and the manager on duty was more than happy to remedy the situation and was prompt in replacing all my items on a brand new plate. So basically, just be very careful when your food comes out, double check your items, maybe even be doubly sure you are communicating to the staff when ordering that you have a gluten allergy. I've never had any issues the other times I have been here and it is one of my faves.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Safety Feature Ratings
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Good with other allergies
  • Offers online ordering
  • Offers outdoor seating
Updated 7 months ago