Review of Moat Mountain Smokehouse

Literally appalled by the service and pure and blatant disregard for celiac disease. After requesting a gluten free menu, alerting the server of my allergy when I ordered, and checking with TWO people when it was delivered to the table I was alerted 5 minutes into the meal that they had made a mistake and it wasn’t gluten free. Safe to say after an hour wait for a table and an hour wait for food I had already ate quite a bit of food. The server clearly had no knowledge and did not understand the severity of the issue. He regarded it at a “substitution” and explained that it was difficult to handle such requests and they can’t guarantee anything. I asked to speak with a manager and was told there was no manager that day but after telling the hostess of the issue a manager came to my table immediately after. Then, to make matters worse the manager told me that the mistake was because what I had ordered was not on the gluten free menu. I then had to request a copy of the menu and showed him that it was. They promised retraining for that server but I am appalled that anyone at an establishment that says that they can provide a safe meal those with celiac has anyone as untrained as anyone on the staff I came in contact with there is no way that it is just one waiter. Astonished is an understatement and I highly recommend never eating here - frankly it should be removed from find me gluten free all together. Would give zero stars if I could.

Celiac friendly?

No