Review of Moe's Southwest Grill

100 Greece Ridge Center Dr, Rochester, NY 14626

Overall Rating

Review


I’ve been to this Moe’s a couple times with no issue. I stopped in on the 4th of July and asked the person to please change their gloves before making my food because I have celiac. The employee told me they didn’t know what celiac was (I tried to explain it, they didn’t take the time to listen) and insisted the gloves were new and clean but as I had not seen them change the gloves, I said it did not feel safe. In the end, after a minute or so of arguing, the employee refused to change their gloves or prepare my food at all, so I was left waiting until someone else was available to prepare it and held up the line. I did not appreciate how my illness was not being taken seriously and it was very unprofessional. The person who did make my food was nice though and I didn’t get cross-contaminated.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 2 months ago