My son with Celiac ate at Nacho Mamas Saturday night. I called and spoke with a manager that morning and felt good about the procedures in place to avoid cross contamination. My son told the person taking his order he had Celiac and she noted everything on his order. His chips and cheese came out separately from his fajitas. When he picked up his order he re confirmed everything was gluten free. Then when he sat down he decided to double check on his fajitas since they came out separately so he asked again and was reassured it was all GF. He was glutened and was sick the rest of the night. I called and spoke to the manager when they reopened Monday morning- while they eventually apologized it wasn’t sincere. They put the blame on my teenage son stating that he should know if the tortillas are white they are flour and if yellow they are corn. Well we only buy the white corn tortillas so why would he assume that after he ordered correctly and then doubled check twice with the staff members that he was in fact given gluten tortillas. We will not be giving them another chance and just wanted inform others of our experience.
For fast tex-mex: 10
For gluten free options: 7
For celiac safe/awareness: 7
For friendly staff/owners: -5
I have been coming here for years, even before I had to eat GF. I wish I didn't like the food so much, b/c the owners have been rude to me or someone I'm with more times than I can count. But the food is tasty, even if a bit overpriced for what it is, and you can order alot on corn tortillas. As for celiac awareness, I don't even bother to specify.
I eat here at least once a week. It is my go to gluten free place. You do need to be careful when mixing gluten free and non-gluten free items on the same order, they will sometimes plate them together.
The people taking the order weren't the most familiar with gluten free options. However the Chef was very kind to explain options. Dedicated fryer for chips and shells. Tasty!
Have been there twice, most of menu is GF. They also have a gf fryer. One of my few trusted place to eat out.
TERRIBLE experience here. I live out of town and come here every time I'm in town. I drove 25min to pick up my food, ordered and told them it all most be gf multiple times. got home to discover that they made it all with wheat tortillas. they refused to refund my money, and kept giving me a line if being a "small family business". evidently a small family business without customer service.
We eat here all the time, and never have had a reaction. The food is awesome and strangely addicting. Love the guacamole!
Amazing, amazing food! Never had a reaction! I just wish they would loose the styrofoam containers!!!! For that reason, I've given them three stars.
My very favorite place to eat gluten free!!! Food is GREAT!!! People are helpful and friendly!!! Love it! Love it! Love it!!!
Last time eating here I got sick due to cross contamination. I actually asked them to make me another dish since the first one had my wife's flour shell laying over my dish. It has great potential but if cross contamination is not understood than unfortunately customers like me cannot dine here.
The gluten free menu is right on the board, very easy to see and understand. Eat there on a weekly basis and I have never had a problem.
Our host was not aware of a gluten free menu