New Thai Elephant

2 ratings
$$ • Thai Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported gluten-free menu items: Noodles
Safety Rating
2 ratings

As rated by the community

200 S B St
San Mateo, CA 94401

Most Recent Reviews


3 months ago

I asked the waitress what was gluten free, she said everything that isn't fried or marinated can be made gluten free. Wrong. I ordered chicken satay, came back, she said sorry it's actually not gluten free. Then i ordered noodle soup with duck she said yes, gluten free, came back 5 min later, actually no it's not. I said okay what IS gluten free. She said the combo beef noodles. OK fine I'll have that. 5 min later, came back, no actually not gluten free. Seriously? At this point just bring me something I can have because 4 orders of being confirmed gluten free and then to come back and say no it's not is super frustrating. Turns out they had a tiny gluten free menu the entire time they didn't bring out. Whatever they made for me was okay tasting but the whole experience was so frustrating and so unsafe feeling, I wouldnt go here if you're gluten free because they just don't understand it.

Safety
Taste
Variety
GF Menu Items
  • — Noodles
Safety
  • — No dedicated fryer
Celiac
2 years ago

They have gluten free rice noodles so I usually get the pad see-ew or pad kee mao with tofu. They don’t have gf soy sauce and the last couple of times I’ve been there I’ve forgotten to bring my own so it was a little bland. I am also vegetarian and didn’t realize there was fish sauce so the last time I ate there, I basically had noodles with vegetables and no sauce. I think it would be amazing if I brought my own soy sauce but I keep forgetting.

This past time I went there, I ordered pad see-ew without sauce lol and asked them if they could prepare it safely gluten free and the waiter said yes. I told him the rundown that I tell everyone when eating out and repeated it a few times. The waiter shook his head up and down, but he seemed to be in a hurry. I usually tell the waiter to use a clean pan, clean utensils, clean gloves, etc. and they are good about it but I don’t think the waiter passed all of the info along to the cook. The woman at the front seems to be very knowledgeable about gluten free and celiac so I think I just had a unfortunate experience with the waiter. My partner and I had tickets to a movie at San Mateo century theater (across from this restaurant) but unfortunately, I was in the bathroom for the first 20 minutes of the movie. I am willing to give this place another try if I can speak to someone who is more knowledgeable on gluten safety.

Safety
Taste
Variety
Is there a gluten-free menu?
  • — No gluten-free information on the menu
Safety
  • — No dedicated fryer
Other
  • — Online ordering
  • — Takeout

Important

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.
Information contained in this listing is based on reports by the community. Please verify all information directly with the establishment.

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