I usually like eating at Noodles and Company, but this time they got it all wrong. I ordered the spicy Korean beef gluten-free with rice noodle and my husband, who is not GF, ordered the mac and cheese with pulled pork and no jalapeños or veggies. When they brought us our food, mine had the wrong kind of pasta so they took it pack and prepared it again. They brought my meal back out with the rice noodles and half way through I found a wheat noodle. My husband, who had been picking mushrooms out of his food, took my plate back and balled them out. My husband then came back an said they looked totally clueless. The young man who had taken our older said that the Korean beef was not gluten free even. When we said the menu said it was and that I had asked for it that way with rice noodles he said the sauce was not. However, he did try to make things right and offer me anything I wanted off the gluten free menu. On our way out, we looked at the menu we had seen and the Korean beef had a GF next to it indicating it could be made gluten free.
No
Yes
This place is great, and they pay attention when you ask for gluten free or substitutions
I was very excited to eat the gluten free Mac & cheese. We called to make sure ahead of time that everything would be cooked separately, and told them i had celiac. When I went to order in person I told them the same thing, and still ended up extremely sick sadly
— Not at all
— Some
Pad Thai is a good choice for gluten avoiders. They make gluten free noodles but I’m not sure about cross contamination. Many of the sauces have gluten, including the Mac and cheese sauce. Employee was knowledgeable and helpful. This is a good choice for a quick stir fry.
— Somewhat
— Gluten-free items are marked on the main menu
— Not Much
— Good
I’ve had multiple poor experiences here I will not be coming back.
— Not at all
— Not Much/None
— Poor
They have separate cookware they use for allergies and take cross contact very seriously. I have always been happy with the attention they take with my order when I mention gluten allergy.
— Very
— Separate gluten-free menu
— Some
— Excellent
The staff is really friendly and open to answer questions about their menu. The guy at the register even went to confirm the Alfredo sauce didn't have gluten for me.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent