I’d you are Gluten Free STAY AWAY!!!!
I called my order in to go pick it up and let them know at least 3 times I was gluten free and could DIE if I ate it and then they gave me non gluten free food and when I got home I noticed there was breaded chicken on top supposed gluten free noodles. I had to start taking allergy meds asap and I called them while shooting myself with an epi pen very I was very upset of course and one kid kepted arguing with me while I was severely sick on the other end of the line saying It was my fault i ordered online and they don’t do gluten feee orders online when I have witnesses to the fact I called my order in and those witnesses heard everything I said . Then the kid hung up on me
. When I told him the ambulance would be on the way and they would be paying for it . We called back asking for a manager she said her name was Georgiana and she took no responsibility for it she took up for her negligent employee who by the way was the original person who took my order because I remembered his accent! She even accused me of making an online order not specifying it needed to be totally gluten free! We argued back and forth because I Did not make an online order but she swore I did when again I have witnesses to the fact I called it in. She then said that it was a call center that gets those called with the Twin Falls number attached . I found that hard to believe when it sounded just like calling up any other fast food joint I could here them
In the kitchen in the back ground !!! Then I asked for the corporate number and she LIED saying she didn’t have it or know it! She said she would refund me but that it was basically my own fault for ordering online . When again I have at least 3 witnesses that saw and heard every word I said when I CALLED in my
Order !! This is the Worst Customer Service I’ve ever experienced and I’ve traveled all over the world!! These people are absolutely horrid I would feed a stray animal there . They argued with me while I was using an Epipen from THEIR MISTAKE!! That manager and her little boyfriend that by the way she would not give me the name of need to be fired -ASAP and I will be calling the Corporate office tomorrow to make darn sure I go to the TOP of that place!! Stay away it’s not worth it their food is not good either . Here’s to toTwin Falls Noodle Company Georgiana and the whole gang I hope all of you get fired after I hire an attorney and make darn sure everyone knows about you people!!
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Poor
I got gluten free macaroni and cheese and it was freezing cold. They “made” it in 30 seconds and it was nasty. Sad.
— Gluten-free items are marked on the main menu
— Some
— Poor
DO NOT EAT HERE IF YOU ARE CELIAC. I ordered gluten free noodles and they gave me GLUTEN noodles knowing fully well I had celiac. DO NOT EAT HERE.
No
CELIAC REVIEW: Was recently here with family. Staff was accommodating. I did not get sick l!
I have celiac and have never gotten sick while dining here. Pad Thai is my personal fave!
Yes
They have gf noodles that are really good, but if you have an allergy, DO NOT RISK IT!! There were many other noodles that ended up in my meal that are not gf. Cross-contamination will for sure occur at this chain!! If you are not as sensitive like me, it was fine and really good, but I do not have an allergy.
— Not at all
— Gluten-free items are marked on the main menu
— Not Much/None
— Excellent
When our family ordered food from here, a staff member was knowledgeable about what type of food was safe for someone who has celiac. They made sure to tell the prep cooks as well in preparation. The pad thai was delicious.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
GF shells are pretty tasty and can be substituted for any of the noodle dishes
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Have been here many times without any issues, and I’m Gluten dairy free
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Any of the noodles can be substituted with either gluten free shells or rice noodles! And at the counter she asked me if it was a preference or an allergy, so less effort explaining on my part!
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent