Service has been awful both times I have been there recently. I have heard friends say the same.
They have an "allergen menu" but frankly, they're not celiac friendly. Unless you really like a plain slab of meat. Even then, I question their staff's knowledge. (The server and manager both were fairly dismissive of our concerns.) As a vegetarian, I wasn't confident that the salads would be served without croutons on top or prepared separately. I ended up watching everyone else eat. That's always fun.
Obvious that there is no training for GF. Only the manager had an idea, but not very sure himself, as we were asked if potatoes contain gluten when taking our order. Had to send salad back, as it was served with croutons, which we instructed to leave off. Don't risk it.
What a horrible experience. I was in town visiting relatives. I asked for gluten free menu. The manager brought a notebook which he just showed me, then proceeded to tell me that the best option was for me to order a California Chicken Salad. He assured me it would be made in a separate area with all precautions being taken to make sure my meal was safe. (I'm sure there were other options but I never was able to hold the notebook.). I decided that if that was the item recommended, I would take his advice. My family ordered from the regular menu. I specifically asked the waiter to bring mine out separately to reduce more risk of cross contamination. Well.... just before the food was brought to our table, our waiter told us that he had been taken off the floor and a waitress would be taking our table. I again asked him to make sure mine was brought separately and he assured me it was being taken care of by the new waitress. However, my family watched as the food was being brought out and mine was not in the tray but being brought out with the other meals. But the former waiter caught her, took my meal and took it back in the kitchen and waited 2 minutes then brought it out. When I was told this, I called him back over and asked and he said that it was not supposed to be picked up by her. He again said it was safe. I prayed over my food with every bite. Then things got worse, the waitress came over to see if we needed water or anything, not noticing that one person has a totally empty glass! Wanted to know how the checks were to be split. We told her but also told her that the others had ordered a meal that came with pie. She was gone for 15-20 minutes. After that long, I went looking for the manager and had to ask for him to be sent to our table. He came over and I explained what all had happened and he said that the waiter was still assigned to our table but he would see about getting the pies to go because we needed to go now. Guess what, they were now out of pie!! He told us that he would take care of the bill and apologized for our experience. Not recommended, never again!!!
They were very thorough to ensure that what I was eating was safe. The manager was excellent and also assured me that he assisted the cook to make sure that the grill was clean before putting any of my food on it. Great service and lots of attention to my allergy! Highly recommend!
They have a binder with allergens available, but served my omelette with toast laying on top when I specifically told them I was gluten free and did not want toast or Parmesan potatoes which according to the binder have wheat in them. They did quickly make me a new omelette.
Had a good experience, waitress was very diligent to make sure my food was prepared correctly. I had the Cesar salmon salad. It was wonderful, salmon was very flavorful. We would eat here again. I gave them 4 stars because they don't have a designated fryer or gf dessert.
When asked for a gluten free menu I got a 3 ring binder! A good amount of choices but I didn't understand why some of the dishes were prepared with extra ingredients like milk in broccoli..??.. I had the top sirloin with mashed sweet potatoes and broccoli and it was very good.
They have no idea what gluten is. They hand you a huge allergen guide and you have to sort thru it to try to figure out what has wheat in it. No other grains are considered. Waiters look at you weird when you tell them you can't have gluten and they keep offering you things you can't have. Awful meal after only a couple choices in entire menu.
There are almost no choices and no understanding of what GF actually means so getting sick is easy. I go simply because my family loves it. I have found that I have always been safe with a loaded baked potato, the grilled steak and a salad when requested it be made fresh with no croutons. Be very cautious!
I struggle with what rating to give. There were both some positives and some negatives. Here is my story. I was on a motorcycle and a storm had just passed. There was deep standing water on the highway and I needed gas. My plan was to eat at a resturant in Indianapolis I had researched, but thought this would be a good time to allow the highway to dry off some. While fueling up, I checked my FindMeGlutenFree app and found O'Charlies had no reviews, but did have an allergen menu. In addition to Celiac, I have egg and dairy allergies. I ask for the allergen menu as I was being seated. The menu was a copy of a copy of a copy of a copy and the type was about the size of a phone book. I couldn't read it. I think if the print was larger or not a blurry copies, I would have been fine. So, I asked the waitress for help. She didn't know what Celiac was or gluten, and even her 20-year old eyes were having problems with the menu, plus it didn't make sense how it was organized. At this point, I am just about ready to find someplace else, but she called the manager over, Donny Rathbone. He also couldn't decipher the menu, but asked my needs and helped me with the menu. He made multiple trips to the kitchen to check with the chef and read ingredients. I decided on the planked salmon with vegetables and bar chips. I asked if the chips were fried in a dedicated gluten free fryer, and he said, unfortunately, no they were not. But, he said, if that is what you want, I will cook them myself in a frying pan with new oil. I asked if the vegetables were sauteed in butter. Again, he went to ask. He came back and said I was in luck, that they don't actually use any real butter in the store, only a buttery tasting soy oil that contains no dairy. My order came out, the manager made the comment that he cooked most of it himself and that he wanted to make sure that it just didn't agree with me, but also tasted wonderful. It really was pretty good, although I was not thrilled in the amount of soy they use. Anyway, had a great dinner and the roads were reasonable dry and I headed back off on my bike. Cons: The allergen menu was both unreadable and confusing. Not all the staff has been trained in food allergies (but to her credit, she knew it was a big deal and handed me off to the manager). I am concerned that a better restaurant like O'Charlies doesn't use real food ingredients. Pros: The manager took care of me and the food I ordered was delicious. So, I probably won't seek our an O'Charlies and a gluten-free safe destination, but if I happen to find myself in Greenfield, Indiana again and Donny is working, this is a viable option.
I'd give zero stars if I could. Typically when I eat out with a large group I assume that, at worst, I'll be able to have a salad. I didn't have a chance to eat before I went this time so I was really hoping to be able to eat something, anything. But they said they weren't willing to even attempt making accommodations to prepare a salad. So I just sat there, hungry, in the middle of nowhere. If you call yourself a restaurant you should at LEAST have one option for everyone. Shame on this place. They obviously have no idea what it means to be hungry, surrounded by food, and unable to eat any of it.
Terrible service, they didn't know anything about what I could order, finally after forever they brought back a notebook with list of what ingredients in everything. Then at end we paid cash and she shorted change by a dollar and said here I owe you a dollar we don't have change ? So you just short us? If she would have just said here but I need to go get one more dollar for you we would have said no never mind and take off as part as tip. Never got refills, couldn't get a napkin the entire meal. It was one thing after another. Food pretty good, steak was to talk under cooked but I ate anyway.
I have been a regular of this location for a little over a year now, when I recently discovered that I have Celiac they have jumped through hoops to help me find GF options. This started about a month before the company posted their GF menu.
This location has an allergen list but the waitress was very accommodating with tracking down what specifically made each entrée listed as non-gluten free. When she wasn't sure how to answer my questions about items and ingredients, she sent out the manager to help. He actually went to the kitchen and looked at labels. Simply removing croutons, tortilla strips or substituting plain grilled chicken for the 12 pepper grilled chicken was all that was needed to "fix" some salads. They were all very friendly.
very little on the menu is GF...the ribs are though and they are very good if you eat pork. The GF menu is an allergen list which takes a minute to realize. ...only when you see wheat in almost everything do you realize it just shows ALL the possible allergens. one star only because there is so little. ...service is good, food is good
Terrible experiences here. Have eaten here twice within a year due to family wanting to go there. Tried to order a salad, explained no croutons, fresh bowl, etc. Found a crouton in the bottom, brought me pie to make up for it! Go somewhere else. Anywhere else!
they were not careful. I had to send 2 of our meals back, then when the waitress said "it will be just a couple minutes" I knew they were just cleaning off our meat. I told her they had to make totally new plates as the breaded items had touched it all. she went running back to the kitchen to stop them. I know I got a new steak because it looked different, no way of knowing if the sides were replaced too. I do not think they were. they obviously have no allergy training.
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