Review of Ollie's Madison

I didn’t actually end up eating here. When I walked in there was a sign saying there was a 20% service charge to every tab to support a living wage. Which I am in support of. The woman who sat us was lovely and friendly. Looking over the menu it again states there is a 20% service fee on every tab and that it is pulled and divided between all staff. Again, I’m all for it. No one came to our table. Then I notice the QR code on a block with a push light on the table. You need to push the button for service or order from the QR code. I found out that you also need to tip at this point. As a 20-30% tipper that’s 40-50% with that service charge and I need to order my own food?

Left a review and was told that this at up is to support those with extreme anxiety. I have extreme anxiety so I understand how debilitating it can be. But by no means do I thing every environment needs to be catered to me.

The whole thing was odd. Pay your employees a living wage and aim for service. So so so off putting.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Average